Billing Operations Manager

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.

Olo is seeking a highly motivated Billing Operations Manager to oversee our billing and revenue process and assist in overall process improvement, with a heavy focus on streamlining the quote-to-cash process. 

Reporting to the Director, Revenue and Financial Operations, you will work cross-functionally with our Business Systems, Sales Operations, Legal, Deployment and Customer Success Teams to identify improvements and scale our billing and revenue process, while ensuring contracts are compliant with guidelines and processes and the billing cycle is completed timely and accurately. The ideal candidate will have experience working in an environment of change within the SaaS industry and will assist in implementation of strategies to proactively address systemic Finance & Accounting needs and operational improvements. This person will have the ability to drive change through key process improvements and systems implementations.

You can work remotely from anywhere in the U.S. or at Olo's headquarters in NYC.

What You'll Be Doing

• Review revenue generating contracts and work closely with Sales Operations and Deal Desk functions to ensure adherence to quote-to-cash processes.
• Ensure accuracy of all commercial data and contracts within guidelines.
• Assist with questions from the Sales Operations, Legal and Accounting Teams during contract negotiations.
• Manage the Billing team and perform certain billing activities, ensuring the billing process is completed timely and accurately.
• Work to streamline the billing process and ensure billing data is reliable across all systems.
• Oversee and drive change management related to key Finance and Accounting processes, specifically quote-to-cash.
• Act as key liaison on behalf of the Finance & Accounting organization with respect to the company’s quote-to-cash transformation.
• Develop and maintain various procedure and process flow documentation.
• Evaluate, identify, and recommend various process and systemic improvements to help drive change management across the organization.
• Identify and implement internal controls within quote to cash process and maintain SOX documentation of controls and process narratives.
• Serve as the primary point of contact for revenue and quote-to-cash process related inquiries from auditors.
• Support management on ad-hoc analysis and projects, as needed.

What We'll Expect From You

• Bachelor's Degree in Accounting, Operations, Management or Finance preferred
• Experience in a billing role, or in an operations, project management, or consulting environment, with exposure to finance/accounting required
• Experience with quote-to-cash processes
• 5+ years of relevant experience in a SaaS environment
• High level of familiarity with Salesforce, Intacct and Braintree highly preferred
• Exercise diplomacy skills to deal effectively and professionally with obstacles that arise with external customers and vendors and with internal stakeholders
• Ability to spot inefficiencies in processes, and recommend process improvements

About Olo

Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $99k-136k annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. 

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