Billing Operations Manager

About Rhythm

Rhythm is at the forefront of remote monitoring for implanted cardiac devices, managing the care of over 100,000 patients. Our leading patient management platform is designed to enhance patient outcomes and streamline the workflow for healthcare providers. As we continue to grow rapidly, we are seeking a Billing Operations Manager to lead and optimize our billing processes, ensuring operational excellence and exceptional client service.

About the Role

The Billing Operations Manager will play a critical role in overseeing the end-to-end billing process, ensuring accuracy, timeliness, and efficiency. You will lead a high-performing team, manage relationships with external vendors, and implement process improvements to enhance client satisfaction and operational effectiveness. The ideal candidate is a detail-oriented leader with deep expertise in billing operations and a passion for creating scalable systems in a fast-paced environment.

Overall, you will:

• Ensure accurate and timely billing operations by overseeing workflows, resolving discrepancies, and collaborating with cross-functional teams.
• Lead a team of Billing Liaisons and call center staff, fostering a culture of excellence, accountability, and client-focused service.
• Manage vendor relationships and optimize billing systems to drive efficiency and reduce errors.
• Continuously evaluate and improve internal billing processes to align with organizational goals.
• Serve as the main point of contact for billing-related client inquiries, ensuring timely and effective resolution.
• Develop and deliver performance reports, highlighting opportunities for operational improvements and implementing data-driven solutions.

Within 1 month, you will:

• Gain a deep understanding of Rhythm’s billing processes, workflows, and vendor relationships.
• Build strong relationships with your team and key stakeholders across the organization.
• Identify immediate opportunities for improving billing accuracy and timeliness.
• Establish a reporting cadence for billing performance metrics.

Within 3 months, you will:

• Implement process improvements to enhance operational efficiency and reduce billing discrepancies.
• Oversee your team in delivering high-quality client service, ensuring prompt resolution of inquiries and issues.
• Manage vendor performance and integration with internal systems, ensuring seamless workflows.
• Deliver actionable insights and recommendations based on billing performance data.

Within 6 months, you will:

• Build a scalable, streamlined billing process that supports Rhythm’s growth and aligns with industry best practices.
• Establish Rhythm as a leader in billing accuracy and client satisfaction within the healthcare industry.
• Successfully oversee the implementation of new tools or systems to improve billing operations.
• Become a trusted partner to leadership, providing data-driven insights and strategic recommendations for continued operational excellence.

Required Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, Finance, or a related field preferred.
• 5+ years of experience in billing operations or Revenue Cycle Management
• Proven experience managing and developing high-performing teams.
• Strong knowledge of medical billing, claims management, and healthcare regulations.
• Familiarity with top-tier RCM software, such as Xifin or alike, preferrable.
• Exceptional attention to detail, with the ability to analyze and resolve complex operational issues.

Key Competencies

• Leadership & Team Management: Proven ability to lead, inspire, and develop teams to achieve performance goals.
• Operational Excellence: Expertise in optimizing workflows, reducing errors, and improving efficiency.
• Client-Centric Approach: Strong commitment to delivering outstanding service to clients and patients.
• Analytical & Problem-Solving Skills: Ability to identify and address operational challenges proactively.
• Communication Skills: Exceptional verbal and written communication skills for engaging with clients, teams, and vendors.
• Process Improvement: A proactive mindset for identifying opportunities to enhance billing processes.

Location & Compensation

This is a remote/hybrid role with occasional in-office requirements, depending on location.

• Comprehensive health, dental, and vision benefits
• Paid time off and holidays
• Opportunities for professional development and growth
• Performance-based bonuses

Our job titles may span more than one career level. The actual base pay is dependent upon factors such as training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, benefits, and other rewards.

If you are passionate about leading billing operations, driving efficiency, and delivering exceptional client experiences, we encourage you to apply for this exciting opportunity!