Senior Manager - Retention

Company Description

About SEEK

SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

Job Description

Based in our KL office, the Senior manager, Regional Ops Strategy will be reporting to Head of Ops Strategy of Seek Asia and will:

• Work with markets to conceptualize, strategize, and implement initiatives to drive business outcomes within focused segment(s). Lead progress of initiatives, working closely with various functions to drive execution in the areas of (but not limited to):
  • sales operations optimisation
  • pricing levers
  • product value improvements / new products / services
  • digital experience / platform / optimisation
  • sales channel optimisation / innovation
  • marketing strategies / campaigns

Key Responsibilities

• Work with analyst(s) to build the required datasets / analytics / reports to facilitate decision making and support collaborators on root cause analysis, prioritization, forecasting and performance tracking
• Remain up to date with online business models and trends, technological innovations and competitive threats; share insights with team and champion fast and practical responses in SEEK Asia
• Support the COO office in driving timely reviews of deliverables, collaborator engagement, project documentation and effective communication of actionable insights to partners across all levels

Qualifications

Skills, Experience and Competencies

• 5 years of validated experience with a track record in driving transformative business growth, ideally in a digital business or with consulting background
• Passion for digital marketplaces and products – has experience in, familiarity with and interest in online business and digital technology
• Commercial acumen and sound decision-making – able to quickly form hypotheses and articulate convincing, insight-based, customer-centric story
• Innovator – continuously conceives creative solutions and experiments to improve the status quo, is curious, continue to adapt and grow PASSION for delivering impactful results and for asking ‘why?’
• Strategic thinking – always has in mind the “big picture” and can formulate strategies to be successful in the near and long term with the right amount of thinking upfront
• Problem solving and insights – is able to frame and structure issues, ensure high quality analysis and translate output into practical execution plan with clear prioritization, encourage pace and progress over finesse
• Analytical and results oriented - structured problem solver who places emphasis on data-driven decision-making; comfortable in working with large volumes of data
• Customer-centric approach – always strives to meet customer needs, hard-working in understanding customer behaviour, satisfaction and loyalty
• Communication and presence – projects excellent verbal/ written communications; displays strong presence and can influence others’ perspective Track record of working with others to “get things done”
• Ownership/ Accountability and Drive – delivering outcome with cross-functional and cross-product teams
• Ability to establish relationships and influence senior collaborators from a diversified culture without authority
• Collaborative, a good sense of humility and empathetic working style
• A deep dedication to inclusive and empowering work practices

Other Qualifications, Skills and Experience

The candidate will need to be proficient with the following tools & technologies:

• Microsoft Power Point (advanced level)
• Microsoft Excel (advanced level)
• Tableau as Viewer

Desired Values

• Believed in aiming high to deliver world-class results and yet, not forgetting to care for others!
• Passionate about Seek purpose, Seek customers and the community Additional notes
• Multi-lingual (Asian countries) is an advantage
• This position may require travel overseas to SEEK Asia markets from time to time, to facilitate implementation of initiatives

Additional Information

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.