The role / impact
You will lead Xero’s response to business-critical communications, managing live issues and crises that impact our customers, partners, and brand reputation. This high-profile role requires you to anticipate emerging risks and develop proactive strategies to mitigate reputational issues before they escalate, ensuring Xero remains a trusted voice in the small business community.
By taking a cross-organisational view, you will provide expert counsel to senior leaders and support the management of our external brand. Your work will ensure that even during challenging times, our communications remain clear, accessible, and human, helping to build a stronger economy and empower our community.
The team / how they connect
You will join the Global Corporate Communications team, working closely with the General Manager and Director of Corporate Communications to identify and implement strategic objectives. This collaborative group connects with legal, security, government relations, and marketing teams worldwide to ensure a coordinated and transparent approach to Xero’s reputation.
This is a 10 months Parental leave cover, with a potential to extend to 12 months
Initially, you will focus on
Leading the communications response for live incidents and crises impacting the Xero brand and our partners.
Reviewing and testing global issues management plans to ensure they are robust and signed off by key stakeholders.
Collaborating on key corporate projects and announcements that support our global reputation.
Normalising the use of AI within the team to uplift existing processes and documents.
Where and how you can work
This is a temporary 10-month contract based in New Zealand or Australia. We offer a hybrid working environment where you can balance time in our modern office spaces with working from home, supported by our "boost days" to maintain team connection and wellbeing.
Here are some of the things we are looking for
You bring deep experience in corporate communications and issues management within a listed company or global environment.
Your ability to provide high-level advice to senior stakeholders helps navigate complex commercial and reputational risks.
You possess a natural flair for writing compelling, jargon-free communications that resonate with diverse audiences.
Having a resilient and energetic approach allows you to thrive when responding to urgent matters and tight deadlines.
You have a strong grasp of financial markets, technology trends, and the social media landscape.
Your growth mindset means you enjoy finding creative ways to improve processes and support your teammates.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Xero Compensation & Benefits Highlights
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Leave & Time Off Breadth — The U.S. package lists 21 days of annual leave, 10 days of wellbeing leave, five “Xtra” days, three year‑end company holidays, and a paid volunteer day. Global materials also point to 20+ days of annual leave and additional wellbeing time across regions, indicating broad coverage beyond the U.S.
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Parental & Family Support — Primary caregivers can receive up to 26 weeks of fully paid parental leave, with six weeks of paid partner leave. Family‑forming benefits (e.g., Carrot) and counseling/coaching access for employees and immediate family further strengthen support.
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Healthcare Strength — Medical (Cigna and Kaiser options), dental (Cigna PPO), and vision (VSP) are complemented by life, AD&D, and short/long‑term disability coverage. Modern Health mental‑health support and a funded ThrivePass wellbeing account add depth to the health offering.
Xero Insights
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
Gallery
Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
