Senior Manager, Regional Services

Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer!

Our winning team is built by continuous investment in skills development, leadership and well-being. As a global company, we offer many career paths to suit individual needs and aspirations. Apply your expertise in our industry leading team of automation professionals.

As a Senior Manager for our PPS Regional Services organization, you are responsible for driving profitable growth, customer satisfaction, employee engagement, and execution of service strategies.

Responsibilities include the following:

•  Lead the North American Automation PPS Regional Services team, including service managers, field service teams and service project managers.
• Establish and maintain high standards for service delivery performance.
• Ensure customer satisfaction through proactive engagement and value-driven service delivery.
• Drive service revenue growth, profitability, and market growth strategic actions.
• Work with the Service Managers to manage regional service budgets, forecasts, and business performance metrics and ensure achievement of financial targets including revenue and gross profit.
• Work with the Service team to identify and pursue new service business including lifecycle agreements, spare parts growth and demand service opportunities.
• Work with the Service team to successfully implement global processes (Semaphore, Beacon)
• Monitor Service Project performance including delivery quality, margins and revenue recognition schedules.
• Champion Valmet’s HSE policies, ensuring all service activities comply with Valmet’s HSE policies.

Expectations

The candidate must meet the following requirements:

• Bachelor’s degree in engineering, Business Management, or related field.
• 5+ years of progressive leadership experience in industrial automation, service operations, or related industries.
• Proven experience leading geographically dispersed service organizations.
• Strong financial and business management expertise.
• Demonstrated success driving growth, profitability, and organizational performance.
• Strong leadership, communication, and change management capabilities.
• Ability to travel throughout North America as required.

We Offer

We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a 401k with company match as well as company-funded pension.

Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen.

This position is not available for internation relocation. Applicant must be living and authorized to work in the US.

Where everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With over 20,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer's performance forward requires creativity, technological innovations, service know-how - and above all, teamwork. Join the team! www.valmet.com/careersna

Valmet is an equal opportunity employer. All employees and applicants for employment will not be discriminated on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.