Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.
About this PositionAt Texas Mutual Insurance Company, one of the Best Companies to Work for in Texas, we are committed to creating a stronger, safer Texas. We are looking for a dynamic and experienced Senior Manager Regional Claims to lead our Austin regional claim operations.
In this critical leadership role, you will provide strategic direction, guidance, and oversight to a dedicated team of claims professionals. You are a leader who empowers your team by fostering a culture of active listening, mutual trust, and accountability — where curiosity is valued and learning from experience drives continuous growth. You will identify skills gaps, champion talent development, and help your team navigate evolving priorities with clarity and confidence.
You will ensure the quality, timeliness, and compliance of integrated claim services while collaborating cross-functionally to align regional operations with divisional goals. You bring a strategic mindset, a passion for developing people, and a genuine desire to make a meaningful difference in the lives of injured Texas workers.
Relocation assistance is available for qualified candidates.Responsibilities & Qualifications
What You Will Do:
Lead Regional Operations: Manage quality, timeliness, and compliance of integrated claim services across the assigned region, ensuring alignment with the Texas Workers' Compensation Act, DWC rules, and internal procedures.
Drive Strategy: Participate in divisional and regional planning, special project implementation, and strategic initiatives. Analyze claim volume and aggregate trends, adjusting workflows as needed.
Champion Meaningful Change: Create an environment where feedback flows freely, using those insights to spot trends early, and take decisive action that is meaningful for your teams and the operation you serve.
Empower Your Team: Recruit, retain, coach, and mentor employees. Foster a culture of active listening, open communication, and accountability — creating space for questions, feedback, and continuous learning.
Align Talent: Set and communicate clear performance and behavioral expectations. Identify skills gaps, provide regular feedback, and build development plans that position your team for future success.
Support Organizational Excellence: Evaluate and make recommendations on organizational structure and processes. Identify process improvements and communicate opportunities to executive leadership.
Collaborate Cross-Functionally: Contribute to the development and implementation of divisional goals, policies, standards, procedures, and budgets — advising management on operational and financial issues as needed.
What Sets You Apart:
A proven leader who builds trust through open communication, accountability, and closed feedback loops
Strategic thinker with strong organizational, analytical, and communication skills
Passionate about mentoring and developing talent in a supportive, growth-oriented environment
Energetic collaborator who models adaptability and encourages proactive adoption of new approaches
Committed to delivering exceptional outcomes for injured workers and policyholders
Required Qualifications:
Bachelor's degree or equivalent education, training, or experience.
At least 7 years of progressive claims experience (Texas preferred) or equivalent education, training, or experience.
At least 3 years of leadership experience.
Preferred Qualifications
Texas workers' compensation or all lines adjuster's license.
Industry-related designation.
Relocation assistance is available for qualified candidates.
The base pay range is based on the market evaluation of the job and may include pay for multiple levels. Individual base pay within the range is determined by a variety of factors, including experience, performance, education, and demonstration of skills and competencies required for each role. Your recruiter can discuss the full value of our total compensation package with you, including our generous bonus plans and flex-hybrid work model.
Base Pay Range: $136,408.00 - $168,504.00 Per YearFlex-Hybrid Work Environment:Texas Mutual’s flex-hybrid schedule allows you to bring your best self to work by working remotely and collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.
Our Benefits:Annual performance bonus and merit-based pay increase
Lifestyle Savings Account ($1,000 per year)
Automatic 4% employer contribution to retirement plan
401k plan with 100% employer match up to 6%
Student loan repayment matching in 401k plan
Three weeks’ time off for vacation
Nine paid holidays and two personal days each year
Day one health, Rx, vision and dental insurance
Life and disability insurance
Flexible spending account
Pet insurance and pet Rx discounts
Free on-site gym, fitness classes, and health and wellness resources
Free identity theft protection
Free student loan repayment and refinancing consultation
Professional development and tuition reimbursement
Employee referral bonus
Free onsite snacks
Skills Required
- Bachelor's degree or equivalent education, training, or experience
- At least 7 years of progressive claims experience (Texas preferred) or equivalent education, training, or experience
- At least 3 years of leadership experience
What We Do
Texas Mutual Insurance Company, the state's leading workers' compensation provider, has a strong foundation of success. We insure 42% of the Texas workers' compensation market, which means that more than 72,000 business owners rely on us to keep their 1.5 million workers safe on the job every day. Our exceptional employees answer the call by providing strategic safety services, top-notch medical care coordination if an accident occurs, claims handling designed to get workers well and back on the job, a zero-tolerance fraud policy and more. We provide our employees with the training, technology, tools and support needed to deliver top-tier service. Our competitive salaries, award-winning benefits package, and employee recognition programs are just a few of the reasons our average employee tenure is 10 years. We empower career growth with our professional development opportunities, and support our employees' efforts to make a difference in the communities in which they live. Texas Mutual is always seeking talented, dedicated people to join its team. Read more about why so many choose to work with us at texasmutual.com/careers
