We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
This position provides enterprise-wide operational leadership for HEDIS CAHPS, CMS HOS and HOS-M, and provider surveys while serving as the organization's subject matter expert for survey methodology, regulatory requirements, and project execution. This colleague will lead surveys from planning through completion, including regulatory compliance, survey implementation, vendor and contract management, budgeting, data reporting, risk management, process improvement, and stakeholder engagement.
- Serve as the organizational subject matter expert for CAHPS, HOS, HOS-M, and provider surveys.
- Interpret and operationalize NCQA, CMS, and HEDIS survey requirements for multiple plans, contracts, products, markets and lines of business.
- Coordinate survey planning, implementation, data collection, fielding, reporting, and closeout activities, ensuring compliance with survey protocols, reporting specifications, submission deadlines, and documentation requirements.
- Monitor and evaluate regulatory, industry, technology, and vendor trends that may affect surveys.
- Serve as the primary business owner and point of contact for survey vendor, managing vendor performance against contracts and service agreements, and collaborating with vendor to identify opportunities for automation, operational efficiency, and improved member experience.
- Manage budget activities associated with surveys including annual budget forecasts, monitoring invoices, and coordination across business areas.
Required Qualifications
- Minimum 7+ years of project management experience, including leadership of large-scale, cross-functional initiatives.
- Demonstrated experience managing complex projects involving multiple workstreams, stakeholders, dependencies, and organizational impacts.
- Proven ability to lead projects through initiation, planning, execution, implementation, and closure.
- Strong experience in risk identification, mitigation planning, issue resolution, governance, and executive-level communications.
- Demonstrated ability to work independently with minimal supervision, proactively identify opportunities and risks, and drive initiatives forward in complex and evolving environments.
- Demonstrated ability to manage competing priorities in a fast-paced environment.
Preferred Qualifications
- Experience leading healthcare, managed care, Medicare/Medicaid, or operations.
- Experience managing vendor performance and procurement activities.
- Experience interpreting and supporting compliance with healthcare regulatory and reporting requirements.
Education
- Bachelor's degree required in Business Administration, Healthcare Administration, Project Management, Operations Management, Information Technology, Organizational Leadership, or a related field
- Equivalent experience may be considered
Pay Range
The typical pay range for this role is:
$75,400.00 - $165,954.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 7+ years of project management experience, including leadership of large-scale, cross-functional initiatives
- Experience managing complex projects with multiple workstreams, stakeholders, dependencies, and organizational impacts
- Ability to lead projects through initiation, planning, execution, implementation, and closure
- Experience with risk identification, mitigation planning, issue resolution, governance, and executive-level communications
- Ability to work independently with minimal supervision and drive initiatives forward in complex environments
- Ability to manage competing priorities in a fast-paced environment
- Experience leading healthcare, managed care, Medicare, Medicaid, or operations
- Experience managing vendor performance and procurement activities
- Experience interpreting and supporting compliance with healthcare regulatory and reporting requirements
- Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Operations Management, Information Technology, Organizational Leadership, or a related field
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision plans, plus no-cost preventive care and virtual primary and mental-health services. Wellness offerings extend to MinuteClinic programs, gym discounts, and multiple no-cost counseling sessions.
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Wellbeing & Lifestyle Benefits — Wellbeing resources such as confidential counseling, 24/7 support, fitness programs, and employee discounts are presented as part of a broad package. Education assistance, tuition reimbursement, and options to earn certain degrees with no out-of-pocket tuition further enhance total rewards.
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Retirement Support — Retirement programs include a 401(k) savings plan with possible employer matching and an employee stock purchase plan. Financial coaching and related tools are highlighted to support long-term financial security.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
