Senior Manager, Product Design

Summary:

We are seeking a strategic and experienced Senior Manager, Product Design to lead our Documents design team and contribute to our growing Product Design team. This role is open to candidates across North America (US and Canada, excluding Quebec). If you are located near one of our hubs (Burnaby, Calgary, or Toronto), you will be expected to work in the office a minimum of twice per week on our designated Anchor Days.

What your team does:

Reporting to the Senior Director, Product Design, you will play a critical leadership role as part of the extended design leadership team, you’ll be responsible for the Clio Documents experience (drafting, analyzing, automation, storage), which is fundamental to how lawyers practice law. You will drive design strategy, foster a high-performing team, and partner closely with Product and Engineering leadership to deliver exceptional user experiences.

Design is central to Clio's R&D, working alongside Product and Engineering to revolutionize legal tech. We empower our Designers to deeply understand user needs, shaping how lawyers serve their clients. If you are passionate about user-centered design, mission-driven companies, and transforming how lawyers and their staff deliver exceptional client services, join us!

What you'll work on:

• Strategic Design Leadership: Define and and partner to drive the design vision and strategy for the Documents UX, partnering with Product and Engineering to translate business goals, data, customer insights into actionable design strategies and solutions.

• Team Leadership & Mentorship: Build, lead, and mentor a team of product designers, fostering a culture of collaboration, innovation, and excellence.

• Cross-Functional Collaboration: Partner closely with Product Management, Engineering, and other stakeholders to ensure seamless integration of design into the product development lifecycle. 

• Design Process & Standards: Establish and continuously improve design processes, standards, and best practices, ensuring consistency and scalability across the Documents experience.

• User-Centered Advocacy: Champion user-centered design principles, leveraging user research and data to inform design decisions and drive product improvements.

• Stakeholder Communication: Effectively communicate design concepts, strategies, and rationale to stakeholders at all levels, influencing product direction.

• Performance Management & Development: Hire and develop the best. Conduct performance reviews, provide feedback, and support the professional development of your team.

• Resource Planning: Manage design resources and forecast future needs, ensuring the team is adequately staffed to meet product goals.

• Design System Contribution: Contribute to and evolve Clio’s design system, ensuring consistency and efficiency across the platform.

What you bring:

• 10+ years of experience in product design, SaaS experience is preferred, but not required. 

• 5+ years of experience managing and leading product design teams.

• Proven track record of shipping high quality, impactful work

• Demonstrated ability to build and lead high-performing design teams.

• Demonstrated ability to make hard decisions with accountability and transparency

• Removes ambiguity, is adaptable and flexible

• Understand key business metrics and how to connect them to Design

• Excellent cross-disciplinary collaboration and organizational agility

• Expert in user research methodologies and the ability to translate research findings into actionable design strategies.

• Strong understanding of interaction design principles, data visualization and information architecture.

• Proven ability to work in a fast paced environment.

• Experience working on large-scale, complex projects, and agile development processes.

• Expert in design and prototyping tools (e.g., Figma, Miro, Etc).

• Experience with accessibility standards (WCAG).

Bonus points if you have

• Experience with enterprise software.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​

The full salary range* for this role is $177,600 to $222,000 to $266,400 CAD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.

*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers