TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Our team and what we'll accomplish togetherJoin our Process Improvement and PSO (Professional Services Organization) team as we drive operational excellence across the APAC region. In this role, you'll lead high-impact process improvement and strategic projects that directly enhance business performance and efficiency. You'll work closely with the APAC Region Lead and Executive Team to prioritize and deliver transformational initiatives that shape how we operate, while building and mentoring a team that bridges regional and global capabilities.
What you'll do
Lead the identification, prioritization, and delivery of process improvement and strategic projects across the APAC region, ensuring alignment with business objectives.
Apply core project management disciplines to define scope, timelines, and resource requirements, delivering projects on time, in scope, and within budget.
Collaborate with the APAC Region Lead and Executive Team to assess opportunities, define business cases, prioritize competing initiatives, and communicate project status, outcomes, and lessons learned.
Integrate and coordinate personnel across regional and global teams to build high-performing, cross-functional project teams.
Drive continuous improvement by analyzing operational processes, identifying inefficiencies, redundancies, and opportunities for optimization.
Lead root cause analysis and implement solutions that enhance business performance, reduce costs, and improve service delivery.
Partner with stakeholders to remove blockers, manage complex dependencies, and ensure successful project adoption and sustainability.
What you bring
10+ years of experience in process improvement, project management, or operations management, with at least 5 years in a senior leadership role.
Proven expertise in leading complex, multi-regional, cross-functional projects from conception through successful delivery.
Strong command of project management methodologies (e.g., Agile, Waterfall, Six Sigma, Lean) with the ability to select and apply approaches contextually.
Demonstrated ability to build, develop, and lead high-performing teams in matrix and global environments.
Excellent stakeholder management and communication skills, with the ability to influence at executive levels.
Strong analytical and problem-solving capabilities with experience driving process optimization and business improvement initiatives.
Experience working in large, complex organizations with multiple business units or geographic regions.
Great-to-haves
Experience in telecommunications, technology, or similar fast-paced, regulated industries.
Familiarity with digital transformation initiatives, enterprise system implementations, or technology-enabled process improvement.
Knowledge of APAC market dynamics, regional business practices, or experience working across the Asia-Pacific region
Benefits
At TELUS Health, we offer more than just a job – we offer the opportunity to be part of a global movement empowering every person to live their healthiest life, while building healthier, happier workplaces across Australia and beyond.
Competitive salary package with generous commission scheme
2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through our charitable partnerships
Comprehensive insurance coverage including Total Disability and Death Cover
Employee Assistance Program (EAP) and access to leading health & wellbeing platforms
Flexible work arrangements – work remotely, in-office, or a blend that suits your lifestyle
Award-winning Amazing People Performance Development program to accelerate your growth
Career mobility across local and global locations and businesses within our 100,000+ team member organization
LinkedIn Learning account with unlimited access to thousands of professional courses
Six employee-led Diversity & Inclusiveness resource groups with 7,000+ members
Values-driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomes
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Skills Required
- 10+ years of experience in process improvement, project management, or operations management
- At least 5 years in a senior leadership role
- Expertise in leading complex, multi-regional, cross-functional projects
- Strong command of project management methodologies
- Ability to build, develop, and lead high-performing teams
- Excellent stakeholder management and communication skills
- Strong analytical and problem-solving capabilities
- Experience working in large, complex organizations
TELUS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TELUS and has not been reviewed or approved by TELUS.
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Flexible Benefits — Benefits are structured as a customizable flex plan (e.g., Team TELUS Flex) that lets individuals direct credits toward extended health, dental, HSAs, savings, or personal well‑being days. Offerings are positioned as adaptable to role, location, and employment type.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options with robust mental‑health support, EAP access, and a Calm subscription. Materials also highlight fertility treatment and gender‑affirmation coverage.
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Retirement Support — Retirement programs feature a pension and employee share plan with matching, alongside flexibility to direct benefit credits to RRSP or TFSA. Defined contribution arrangements are standard, with legacy defined‑benefit coverage for some groups.
TELUS Insights
What We Do
At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world. A company that helps you be your best self at home and at work: Find a place where you truly belong, your opinions are valued and you can be your best self. A career that ignites your full potential: Get the guidance and support you need to explore your interests, build your skills and get where you want to go. A culture that goes beyond the expected to strengthen communities and the planet: Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team. An innovative team committed to solving complex, real world problems: Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change. Join us, and let’s make the future friendly, together www.telus.com/careers
