Senior Manager, Portfolio Management, Business Enterprise Solutions (BES)

The core parts of your role would be to:

• Ensure compliance with the company’s established policies and procedures with recommendations submitted for approval to management based on approved delegations of authority.
• Review, approve or recommend commercial credit facilities (i.e. mortgage renewals, annual reviews, assumptions, etc.) ensuring the credit request falls within the Company’s lending and regulatory requirements and within the Bank’s risk appetite.
• Be responsible for resolving day to day challenges, assessing the individual staff members’ training needs and ensure that they are met so that the individual is able to perform their job effectively.
• Develop and maintain strong working relationships with Commercial team colleagues as well as our broker partners to provide optimal service to our clients.
• Develop, implement and maintain production and service metrics to measure and support best-in-class turnaround times on completion of portfolio underwriting/renewals/annual reviews with a goal of exceeding customer service, accountability, and transparency targets.
• Promote organic growth within the business in order to target the retention objective of BES maturities.
• Ensure that credit risk is thoroughly assessed and within the Bank’s risk appetite and the General Investment and Lending Policy by targeting the minimum completion ratio and timeline thresholds on annual reviews.
• Support in the timely completion of regular reporting for senior levels of management, including but not limited to Maturity Reporting, Annual Review Reporting, Commercial Dashboard, KPI/KRI, etc…
• Monitor pipeline workflow to ensure production and service metrics are met within prescribed timelines.
• Provide valuable timely feedback on team member performance to management.
• The incumbent is responsible for the management, organization, training and evaluation of any contract employees, interns, LDP Associates and job shadowing employees that are assigned to the department.
• Ensure Compliance and QA audits are reviewed in a timely manner, compile underwriter feedback on deficiencies, submit for the Director to review and record final results on the audit tracker.
• Assist in department projects or company initiatives, where needed

Let's Talk About You!

• Strong leadership and coaching skills.
• Post-secondary education (diploma/degree) in business or finance, MBA/CFA preferred.
• Have a minimum of 7 years of experience in commercial real estate lending with a minimum of 2 years of management experience.
• Highly developed verbal and written communication skills with the ability to communicate to Senior Management, Partners and Borrowers in a clear, concise and professional manner.
• Proven ability to inspire a team to work toward a set of goals and objectives.
• Sound technical knowledge of commercial lending, financial statement analysis and factors affecting the Canadian commercial lending environment.
• Possess a detailed understanding of macro factors affecting the commercial real estate industry with an ability to understand, anticipate and react accordingly, to changing factors.
• Detail-oriented individual who possesses a high level of integrity.
• Demonstrated service excellence within their field.
• In-depth knowledge of AML/ATF regulations and Corporate/Legal documentation for commercial real estate in multiple jurisdictions across Canada.
• Proven ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment.
• Effective analytical and problem solving skills.
• Strong organizational and time management skills.
• Ability to handle multiple competing priorities.
• Proficient in MS Office.

Job Complexities / Thinking Challenges

• The position requires the incumbent to be a self-starter with the ability to prioritize workflow and allocate resources effectively.  The incumbent shall possess strong cognitive skills and professional judgement to properly assess and mitigate risk with a goal of providing innovative solutions to complex transactions.  The commercial real estate lending industry is subject to the forces of various external factors. The incumbent should be able to understand these factors, anticipate the impact to the business/industry of changes in these factors, and adjust the underwriting approach, accordingly.  The individual should also be able to coach/motivate employees to consistently develop and achieve strategic departmental targets.
• The incumbent will be working in a fast-paced environment where accuracy and speed of execution are critical to our goal of providing a superior customer experience.  Accordingly, the incumbent will need to ensure that stated timelines are being adhered to while regularly reviewing the workflow pipeline to ensure that high priority deliverables are being addressed.  The complex nature of mortgage transactions combined with tight turnaround timelines often result in the need to make decisions with limited and/or incomplete information.  The incumbent will be relied upon to coach the team in dealing with ambiguity and to leverage judgement and experience to arrive at reasonable, supportable conclusions and recommendations.
• The incumbent is required to follow corporate policies, procedures and regulatory requirements in order to properly review files and rationalize the recommendations or decisions made.  In addition to exercising professional judgement, strong problem solving skills with respect to AML/ATF risk and related documentation are required as the incumbent will be responsible for preparing and recommending risk mitigation actions to the Business Unit Compliance Officer and/or the Compliance Department.