Senior Manager, Pharmacy Product

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Sr Manager (Product Leader) provides strategic leadership and manages a team responsible for product development with the Pharmacy and Consumer Wellness portfolio by defining product roadmaps, prioritizing feature development, coordinating with stakeholders, and ensuring successful product launches. Oversees the entire product lifecycle, including requirements gathering, design, development, testing, and iteration. Work across the organization to align product strategies with business goals, manage resources, and facilitate effective collaboration between product teams and other departments to drive product success and customer satisfaction.

This leader will drive and elevate the short-term and long-term product vision for their products as well as collaborate with other product leaders across the portfolio. They are responsible for team backlog development and prioritization, maintaining integrity of features or components, and collaborating closely with Engineering, Design, and other members of the team. They will also lead in the identification and socialization of team KPIs to achieve the defined OKRs. This individual shares accountability with the Engineering counterpart for the delivery of outcomes by the team.

Responsibilities

Product Vision, Strategy, and Roadmaps

• Defines and socializes the product vision, strategy, and roadmap in collaboration with the team; assesses and refines as needed.
• Partners with product leadership, customer experience, and design to integrate the customer perspective into features and experiences.
• Effectively communicates the product vision to team members.
• Builds and aligns roadmaps for their features or suite of features and provides recommendations to leadership on scope based on priorities and overall product vision.
• Defines team OKRs and develops feature-level measurement plans to evaluate progress towards outcomes, aligned with business objectives.

Team Backlog Ownership, User Story Development, and Prioritization

• Builds, prioritizes, monitors, edits, and maintains the flow and quality of the Team Backlog to provide teams with clear intent and ensure the delivery of business value, product health, and customer satisfaction.
• Ensures that all backlog items, plus dependencies, are entered and maintained in the work management tool.
• Provides input for testing through well-written user stories with thorough acceptance criteria. Through leading refinement sessions, they provide detailed feedback on completed user stories to ensure quality has been achieved by validating that the story meets the acceptance criteria.
• Supports testing, deployment, release, and post-release activities. They will work directly with engineering and others to optimize the working team model and ensure alignments across higher-level epics or requirements.
• Sets high-level direction for a planning increment, manages dependencies, and provides transparency to execute upon planning and prioritized features.
• Ensures that incremental learnings from product delivery are prioritized in the backlog.

Trend Monitoring and Product Performance

• Uses performance data to identify issues quickly, and develop new insights and hypothesis about product health (key metrics include core Product Metrics (i.e., Visits, Success Rates, etc.), Technical Health (i.e., Site Speed, Crash Rate, API Performance, etc.), Customer Feedback (i.e., App Rating, Quantum Metric, Medallia, etc.) and/or other appropriate metrics.
• Tracks team KPIs that contribute to product OKRs, socializes progress and consistently reinforces objectives.

Product Value, Cross-Functional Teaming, and Stakeholder Management

• As a part of the cross-functional team, collaborates closely with engineering, design, architecture, operations and other team members using agile practices.
• Leads the team to produce the product or experience demo and presents to stakeholders.
• Serves as the point of contact for feature delivery and works directly with Domain Owners when necessary to ensure broader alignment with the Epic. 

Grow and Develop the Team

• Sets a positive culture by growing, coaching, and setting expectations on ways of working for team members. This is done through providing actionable feedback, investing time in junior team members, and continued collaboration.

Personal Attributes:

• Strong critical thinker who makes balanced, insightful decisions. They should display confident decision-making while considering not only their product component or experience, but also the broader impact on the business.
• Prioritizes work with an appropriate sense of urgency based on deadlines and overarching team goals.
• Fact-based problem solver with the ability to proactively identify and address potential issues, evaluate alternative courses of action, and make sound management decisions.
• Works collaboratively to establish strong working relationships across the senior management team, business units, as well as with external advisors and constituents.
• Self-starter: comfortable jumping in as needed to support the team.
• Creates a safe environment for everyone to bring their whole selves to work every day.
• Effective at sharing information by tailoring communication style based on audience.
• Effective communication skills with ability to communicate effectively with technical teams and understand technical constraints.
• Proficient in facilitating discussions and negotiations among diverse groups.
• Able to make and communicate how their product aligns to portfolio strategy.
• Able to coach and mentor junior team members.

Required Qualifications

• 7+ years required experience as a product management, product ownership, or a related role within an IT or software development environment.
• 7+ years required experience in software product management, with demonstrated success in building large-scale consumer-facing products.
• 5+ years of experience working in Agile environments, particularly with Scrum or Kanban methodologies – familiarity with Agile practices and ceremonies, such as sprint planning, daily stand-ups, and retrospectives.
• 5+ years of proven experience in product leadership/management roles with demonstrated ability to drive collaboration, engage, influence, and inspire cross functional teams.
• 3+ years of experience as a team leader, coach, or mentor.
• Must be able to support east coast working hours.

Preferred Qualifications

• Experience building and operating large-scale distributed systems.
• Experience with product management tools such as Jira, Rally, or similar tools
• Familiarity with product frameworks; SAFe certification
• Have a strong desire to see others succeed via coaching and mentoring.
• Ability to learn quickly and adapt to change in priorities and/or direction.
• Ability to work independently and part of a team.
• Strong negotiation, organizational, management, analytical and people skills
• Data-driven decision making and quantitative analysis skills.
• General understanding of core programming and computer science concepts.     

Education
Bachelor’s Degree in Business, Technology, Finance, Engineering, or related field or equivalent work experience

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.