Senior Manager, Performance Improvement

The Senior Manager of Performance Improvement leads and coordinates multiple projects across a portfolio of work and partners with business leaders to deliver measurable value aligned to strategic goals and company priorities. The Sr. Manager provides leadership in the planning and deployment of continuous improvement to optimize business processes across the organization. The Senior Manager is a key contributor in the long-term strategic planning of the Performance Improvement Department to drive results. The Senior Manager is responsible for managing and mentoring staff within the department.

Duties & Responsibilities:

• Identify and/or direct process improvement opportunities and provide preliminary benefit/financial valuation for project prioritization
• Lead cross functional teams in successful completion of assigned projects; generate solutions to complex problems through utilization of problem-solving tools and methodologies
• Maintain up-to-date knowledge of all assigned initiatives, with a focus on measurable value
• Coach, train, and educate business teams on how to leverage performance improvement tools and methods
• Establish strong collaborative relationships with project sponsors, key stakeholders, business leaders and teams
• Provide daily management of technically oriented Performance Improvement staff

Minimum Qualifications:

• Bachelor’s degree from an accredited institution or equivalent work experience.
• Experience leading complex process improvement initiatives.
• Experience managing staff
• Experience working with data sets and/or Microsoft Excel modeling
• Experience utilizing valuation and impact analysis methodologies
• Experience using workflow diagramming applications to document business processes

Preferred Qualifications:

• Master’s degree from an accredited institution.
• Industry work experience in healthcare such as hospital, managed or long-term care, insurance, government or other healthcare agency.
• Experience working with one or more Medicaid managed care plan products
• Black Belt or equivalent certification in Lean Six Sigma or other process improvement methodologies

Compliance & Regulatory Responsibilities: NA

License/Certification: Six Sigma Black Belt or other PI Methodology preferred

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $119,900 - $183,430

• All Other Locations (within approved locations): $102,600 - $156,655

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.