The Role
Lead and scale People Operations including onboarding/offboarding, compensation & benefits, employee welfare, global payroll, HR systems, reporting, and team management. Drive process improvements, automation, and collaborate with HRBPs to deliver excellent employee experience and operational excellence.
Summary Generated by Built In
The People team at Lalamove is responsible for building scalable people frameworks as the company continues its expansion globally. We are a next-gen people team comprising of serial start-up gurus, in-house recruiters, business executives and generalists who all share the same passion for the people function and believe people is the single most important factor that drives the success of our company.
All great people teams are built on rock solid operations - as the business needs continue to evolve, we are now seeking a Senior Manager, focusing on people operations. Adhering to our promise of creating value for our employees by providing the opportunity to grow, a stage to shine and a promising future - the scope of the role entails leading entire vertical of people administration, employee services, welfare, global payroll and people technologies and workflows.
The role will report to and work closely with the Vice President, People, based in Hong Kong.
What we seek:
- Oversee and responsible for the general HR operations of the functional department office including onboarding/offboarding, compensation & benefits, people policies in compliance with labour ordinances, internal policies & procedures
- Lead team to maintain our internal People related systems, maintenance and upgrades
- Lead team to prepare regular reports and analysis for management’s review, provide consultative guidance and executional support to ensure excellence is delivered, e.g, management reporting
- Lead team to drive and execute employee welfare and engagement activities, such as but not limited to internal communications, medical insurance or other employee benefits, etc
- Effectively lead, manage, and build a strong collaborative people operations team (C&B, HRIS & HR Operations, Employee Welfare & Services) including effective recruiting, training, coaching, team building, and succession planning
- Devise strong people processes, workflows and reporting, utilise technology and automation to streamline and create efficiency to entire employee cycle
- Work closely with BU HRBPs to understand operational needs, collaborate and work as a team to drive people projects such as onboarding/offboarding, C&B, HR systems, staff costs and management reporting etc.
- Continuously improve processes and workflows to deliver excellent employee experience
What you will need:
- Degree from a reputable university
- Minimum 10 years of experience in people operations
- Hands on people operations and administration expertise gained from MNC or enterprises
- Knowledge of people technologies
- Experience in domestic and international payroll
- 4 to 5 years of supervisory and project management experience preferred
- Passion for creating a fun, productive workplace and culture for the team
- You are ready, willing and able to work in a fast growing, constantly evolving scaleup
- You are comfortable operating fast and efficiently with minimal instructions
- Natural tendency and desire to ensure other people’s success
- Maturity and strong stakeholder management skills
- Excellent communicator, energetic and strong presentation skills in small group settings or in front of a large audience
- Fluent in Cantonese, English and Mandarin
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
Skills Required
- Degree from a reputable university
- Minimum 10 years of experience in people operations
- Hands-on people operations and administration experience from MNCs or enterprises
- Knowledge of people technologies (HRIS)
- Experience in domestic and international payroll
- 4 to 5 years of supervisory and project management experience
- Fluent in Cantonese, English and Mandarin
- Strong stakeholder management and communication skills
- Ability to operate independently and work in a fast-growing scaleup
- Experience driving employee welfare and engagement programs
Lalamove Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lalamove and has not been reviewed or approved by Lalamove.
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Strong & Reliable Incentives — Incentive programs such as missions, bonuses, and vehicle‑sticker promotions are highlighted as ways to boost driver earnings, with occasional commission reductions further enhancing take‑home. These extras can make the platform appealing for supplemental income and busy periods.
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Healthcare Strength — Corporate roles in some markets describe access to employer‑provided medical and dental coverage. This indicates a conventional health benefits baseline for office staff.
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Leave & Time Off Breadth — Office locations reference paid holidays, sick leave, and some work‑from‑home flexibility. This points to standard time‑off provisions for corporate employees in select markets.
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The Company
What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
