Senior Manager, Payments

I. Job Summary
Provides strategic leadership over customer payment behavior, channels, and methods to guide payment strategy in a rapidly evolving payments environment. Leads initiatives to optimize payment acceptance, expand digital adoption, enhance customer experience, and manage cost, risk, and reliability across all payment options.

II. Essential Duties and Responsibilities
 

• Monitors payment market trends, emerging payment technologies and regulatory and economic shifts in payments landscape
• Partners cross-functionally with Digital, Finance, Customer Team, Legal and 3rd party partners to adapt payment strategies, improve payment success rates, and ensure secure, compliant and efficient payment operations that support both customer needs and organizational financial objectives
• Establish and track key performance indicators that improve speed and accuracy of decision making around customer payments
• Develop and execute enterprise payment strategies aligned with customer behavior, cost efficiency, and revenue assurance goals
• Oversee performance of all payment channels and methods, including digital, payment, bank, in-person and 3rd party platforms
• Lead initiatives to expand and optimize digital and self-service payment options while reducing friction and failure points
• Manage payment risk, fraud prevention, and controls to protect the customer and the organization
• Govern payment policies, vendor relationships, and contract negotiations to ensure scalability, resilience, and cost-effective payment processing
• Drive continuous improvement through automation, data analytics, and process redesign to enhance payment accuracy and operational efficiency
• Advise and assist in the the Payment Card Industry (PCI) compliance filing annually in partnership with Digital, Finance and 3rd party partners
• Assist leaders of Credit, Collections and Cash Applications in strategic initiatives around payments and process automation, analytics and optimization

III. Qualifications 
A. Required Qualifications 
 

• Bachelor's Degree (accredited) in Accounting, Business Administration or similar area of study
• High School Diploma or GED (accredited) and four years of relevant experience
• 7 years of previous experience (in addition to education requirement)

B. Preferred Qualifications 

• Master's Degree in Accounting, Business Administration or similar area of study

IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits 
 

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 
 

If this sounds like the opportunity that you have been looking for, please click Apply.

About UsABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.

About the TeamWhat is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.