Global Merchant & Network Services (GMNS) brings together American Express' merchant and network-related businesses. This role will be an integral part of the Payment Consulting team that supports the GMNS business globally by delivering go-to-market strategies, deploying new and emerging payment solutions, and ensuring seamless transaction processing experience.
This position will report to the Director, Payment Consulting.
Join Team Amex and let's lead the way together.
Location: Fully Virtual or Hybrid (NY, AZ, ATL)
Responsibilities
Captain go-to market initiatives to advance adoption of Amex debit capabilities in the acceptance channel.
Create and expand relationships with key external debit partners.
Contribute U.S. debit technical expertise augmented by research, storytelling, and influencing skills.
Develop thorough documentation and operationally sustainable processes to ensure consistent results, and to uplift debit knowledge across the team.
Lead work groups to broaden engagement and to drive decisions and other deliverables for strategic initiatives.
Manage prioritization, triage, and reporting of opportunities to improve the Cardmember experience.
Present recommendations, industry insights, and strategic updates to internal stakeholders and leadership teams to support decision-making and drive alignment.
Build strong positive relationships within Amex and collaborate closely with network, issuing, legal, pricing, policy, technology, and relationship management teams.
Maintain deep and current knowledge about the payment services industry, market trends, new & existing technologies, products & services.
- Minimum 3 years’ experience in the processing of U.S. debit card with expertise in acceptance channel processing, technology, and the customer experience
Strong project management skills with proven track record managing cross- functional, cross-market projects in a complex organizational environment.
Sound technical aptitude, analytical, and problem-solving skills
Demonstrated ability to guide, contribute to, and execute strategies to deliver outcomes aligned to business goals in matrixed organizations.
Experience negotiating complex contracts with partners and/or customers.
Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, and to influence others without direct authority
Strategic thinker with ability to translate strategic objectives into structured execution plans.
Ability to lead through ambiguous situations and lead others through change.
Excellent communication, presentation, and influencing skills, with the ability to articulate complex issues in a simple non-technical manner and create compelling presentations for audiences ranging from technical teams to senior leadership.
Consistent self-starter with high level of intellectual curiosity, initiative, drive, and attention to detail.
Potential travel required within U.S. (~10%)
Bachelor’s degree or equivalent industry experience required.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Skills Required
- Minimum 3 years experience in processing U.S. debit cards and acceptance channel processing
- Bachelor's degree or equivalent industry experience
- Strong project management experience managing cross-functional, cross-market projects
- Sound technical aptitude, analytical, and problem-solving skills
- Experience negotiating complex contracts with partners or customers
- Proven ability to build and influence internal and external stakeholder relationships
- Ability to translate strategy into structured execution plans and lead through ambiguity
- Excellent communication, presentation, and influencing skills for varied audiences
- Consistent self-starter with intellectual curiosity, initiative, drive, and attention to detail
- Ability to collaborate with network, issuing, legal, pricing, policy, technology, and relationship teams
