Senior Manager, Payments

Reposted 6 Days Ago
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Manila, Metro Manila, National Capital Region, PHL
In-Office
Senior level
Healthtech • Biotech • Pharmaceutical • Manufacturing
The Role
Lead end-to-end payments and invoice management across market clusters, ensure SLA/KPI and compliance, manage cluster leads and BPO partners, drive standardization, automation and NextGen Payments transformation, oversee stakeholder engagement, audit readiness, and capability development to improve efficiency and user experience.
Summary Generated by Built In

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Procurement

Job Sub Function:

Multi-Family Procurement

Job Category:

People Leader

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description:

Leads a Payments organization accountable for end-to-end delivery of Payments and Invoice Management operations across assigned markets. Manages cross-cluster performance, stakeholder engagement, and process standardization.

Responsible for overseeing Payments Cluster Leads, ensuring service delivery excellence, governance, compliance, and continuous improvement aligned with the market-cluster operating model.

Key Responsibilities:

1. Cross-cluster Operations & Delivery Leadership

  • Own end-to-end Payments and Invoice Management delivery across markets
  • Ensure SLA, KPI, and compliance adherence to Pay controls
  • Ensure adherence to tax, statutory, and audit requirements across markets

2. Stakeholder & Market Engagement

  • Act as senior point of contact for internal stakeholders (Finance, Treasury, Procurement, Business Units)
  • Drive market-level engagement across clusters for supplier and stakeholder concerns
  • Ensure strong cross-functional collaboration (Finance, Sourcing, Treasury, etc.) across regions
  • Represent Payments in cluster governance and escalation forums

3. Process Ownership & Governance

  • Own standardized payment and invoice processes across clusters (SOPs, DTPs, controls)
  • Drive governance framework including KPI ownership (e.g., payment on time, aging, e-invoicing, autoposting)
  • Ensure quality of invoice processing and payment execution delivered by internal teams and BPO partners
  • Oversee audit readiness, compliance reviews, and reporting

4. Team Leadership & Capability Development

  • Lead and develop a multi-layered team including Cluster Leads, Market SMEs, and Specialists
  • Manage resource allocation across clusters to ensure optimal service delivery
  • Build future-ready talent aligned with cluster-based model
  • Drive training, capability uplift, and knowledge sharing across markets

5. Continuous Improvement & Transformation

  • Drive standardization and simplification of payments and invoice processes across clusters
  • Identify opportunities for automation, AI, and digital enablement
  • Lead initiatives aligned to NextGen Payments / One Payments transformation
  • Improve operational efficiency, reduce manual intervention, and enhance user experience

6. Vendor & Third-Party Oversight

  • Oversee third-party providers (e.g., invoice processing BPO, contractors)
  • Act as sponsor for outsourced service delivery and ensure KPI adherence
  • Manage escalations and drive performance improvements
Qualifications

Required:

  • Bachelor’s Degree or equivalent University degree is required.
  • 8 - 10 years of Procurement, Finance, or other relevant business experience
  • Collaboration, Communication & Influencing Skills
  • Learning Agility & Openness to Change
  • SAP ERP experience; MM and FI modules
Preferred:
  • An MBA or further advanced degree is preferred but not required.
  • Good understanding of Payments processes and Invoice Processing operations at a high level.
  • Shared services industry experience.
  • People management experience (20+ resources)
Other:
  • Fluency in English (written and oral) is required. Fluency in one other language (written and oral) for the supported region is an advantage.
  • Requires up to 5% domestic and international travel.



Required Skills:



Preferred Skills:

Business Data Analysis, Business Savvy, Category Management Strategy, Compliant Spend, Cost-Benefit Analysis (CBA), Developing Others, Inclusive Leadership, Industry Analysis, Inventory Optimization, Leadership, Market Savvy, Negotiation, Performance Measurement, Predictive Modeling, Risk Management, Stakeholder Management, Supplier Collaboration, Sustainable Procurement, Tactical Planning, Team Management, Vendor Management, Vendor Selection

Skills Required

  • Bachelor's Degree or equivalent University degree
  • 8-10 years of Procurement, Finance, or relevant business experience
  • Collaboration, communication and influencing skills
  • Learning agility and openness to change
  • SAP ERP experience, including MM and FI modules
  • Fluency in English (written and oral)
  • Willingness to travel up to 5% domestically and internationally
  • MBA or advanced degree
  • Understanding of payments and invoice processing operations
  • Shared services industry experience
  • People management experience (20+ resources)

Johnson & Johnson Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson & Johnson and has not been reviewed or approved by Johnson & Johnson.

  • Healthcare Strength Healthcare coverage is characterized as comprehensive across medical, dental, and vision, with added supports like onsite clinics, fitness centers, and Employee Assistance resources. Mental-health services and wellbeing reimbursements are also described as meaningful components of the overall package.
  • Retirement Support Retirement offerings are portrayed as a major differentiator, combining a 401(k) with employer matching and an employer-funded pension plan. Stock options and other long-term financial supports are also positioned as part of the broader rewards mix.
  • Parental & Family Support Family-related benefits are presented as notably strong, including paid parental leave for all new parents and additional leave types for caregiving and bereavement. Financial assistance for adoption, fertility treatment, and surrogacy is highlighted as a significant support.

Johnson & Johnson Insights

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The Company
HQ: New Brunswick, NJ
143,612 Employees
Year Founded: 1886

What We Do

Profound Change Requires Boldness. Johnson & Johnson is the largest and most broadly based healthcare company in the world. We’re producing life-changing breakthroughs every day, and have been for the last 130 years. The combination of new technologies and your expertise enables amazing things to happen. Teams from J&J’s consumer business are creating digital tools to help people track the health of their skin. Those working in medical devices are 3-D printing artificial joints personalized for each patient, while researchers in pharmaceuticals use AI to discover lifesaving drugs. Imagine what the rest of our team of 134,000 people at 260 companies in more than 60 countries across the world is accomplishing. We redefine what it means to be a big company in today’s world. Social Media Community Guidelines: http://www.jnj.com/social-media-community-guidelines

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