Senior Manager, Partner Consulting - EMEA

What you’ll do

• Ownership of the EMEA consulting & implementation strategy, revenue target, processes and procedures
• Manage a team of Partner and Implementation Consultants providing strong leadership, coaching and mentoring and direct their activation, productivity and effectiveness
• Motivate, coach and mentor team members in the field, championing consulting process and best practice, driving productivity and effectiveness
• You will own and build Xero’s consulting and product adoption experience with IPMT
• Work with other Xero stakeholders on our Partner Services messaging, raising visibility and managing external and internal expectations
• Stay ahead of and proactively own industry trends and the competitive landscape, keeping key stakeholders across developments and opportunities
• Provide insights and recommendations to relevant stakeholders to develop both the regional and global consulting strategy
• Develop and maintain Partner self-service tools and information to provide a professional Partner Resources repository and ensure partner awareness
• Agree and manage service levels externally and internally
• Ensure our Partner Consulting offering coincides with our strategic objectives and oversee the development of new services or content where required
• Manage skills share across the Partner Consultant team to ensure consistent service levels
• Compile feedback and learnings from partners and deliver through appropriate channels across the business
• Drive collaboration with other Xero functions such as Product, Marketing and Education
• Share best practices with other Partner Consultant Management in each country
• Responsible for overall people management of your team including the ongoing performance management, professional skills development, coaching and career progression of the team
• Deliver timely and accurate forecasts and associated reporting
• Monitor activity, deliver feedback and provide hands-on process improvement
• Carefully monitor competition across the EMEA  markets and provide valuable, timely and insightful input into competitive strategy
• Facilitate team meetings, fostering the sharing of ideas and a strong team spirit
• Work with leadership to shape and develop our culture, uphold our values, understand and promote our vision.
• Promote Xero as a thought leader via the creation of content. eg Blogs, social media, webinars, events, and media engagement
• This is a hybrid role which will require fairly frequent travel to Xero offices with occasional overnight stays

Success looks like

• Achieving activation targets, KPIs and utilization metrics
• Delivering consistency and predictability within the Partner Consulting Team
• Building excellent relationships with internal cross-functional stakeholders
• Build processes and tools to execute the long term strategy of the Solutions Consulting team across EMEA
• Overseeing exceptional service levels to Partners
• A high performing, engaged and motivated team

What you’ll bring with you

• Knowledge of day to day operation of an Accounting Firm would be a real advantage.
• Experience of people management
• Coaching and/or mentoring experience.
• Working to metrics CRM Usage
• 2 years experience in a partner and/or practice consulting role
• Proven success in building strong commercial relationships
• Outstanding communication and presentation skills
• Drives other teams to support delivery of outcomes that are commercially beneficial to Consulting and Xero
• To be process driven and willing to take ownership
• Ability to inject operational rigour into the consulting organisation
• Passion and desire to make a difference
• Determination to succeed
• Proven ability to use data and insights to facilitate your team to achieve its targets
• Knowledge of Xero