Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
This role acts as the steward of ethical leadership, instructional rigor, and disciplined ADDIE execution, ensuring that learning and OD interventions are analytically sound, values-driven, and aligned with enterprise priorities. The Senior Manager partners closely with leaders, coaches Managers, and leads complex, geo-impact programs that drive measurable capability and behavior change.
Job title:
Job Description:
Key Responsibilities
OD & Learning Strategy Integration
• Translate enterprise OD and learning strategies into integrated program designs
• Ensure organizational values and ethical leadership principles are embedded into all learning and OD solutions
• Partner with stakeholders to align interventions with business and cultural priorities
Consulting, Facilitation & Leader Orientation Management
• Lead and conduct organizational development and learning consulting engagements, including structured consulting conversations with business and functional leaders to diagnose challenges, surface root causes, and co-design solutions
• Facilitate high-impact leadership and OD sessions, modeling strong facilitation presence, ethical leadership, and values-driven dialogue appropriate for senior and people leader audiences
• Design, manage, and continuously improve Leader Orientation programs, ensuring leaders are effectively onboarded to the organization’s culture, leadership expectations, values, and strategic priorities
ADDIE Cycle Governance & Quality Stewardship
• Oversee and govern ADDIE execution across multiple learning and OD programs
• Review and approve designs, content, facilitation plans, and evaluation frameworks
• Ensure consistency with learning architecture, design standards, and OD methodologies
Program & Portfolio Management
• Lead complex, multi-stream programs with enterprise or geo-wide impact
• Manage risks, interdependencies, timelines, and stakeholder expectations
• Ensure delivery meets quality, impact, and governance standards
People Leadership, Coaching & Ethical Stewardship
• Coach and develop Managers on instructional design, facilitation, consulting skills, and ethical leadership
• Set clear expectations for integrity, professionalism, and accountability
• Role-model ethical decision-making and values-driven leadership
Evaluation, Insights & Continuous Improvement
• Design and oversee evaluation strategies to measure effectiveness and behavioral impact
• Analyze data to generate insights and recommend improvements
• Partner with leaders to interpret outcomes and support decision-making
Governance, Risk & Information Security
• Ensure compliance with governance, audit, and information security requirements
• Embed controls, documentation standards, and data privacy practices across programs
Key Competencies
Ethical Leadership & Integrity
• Demonstrates sound ethical judgment and integrity in decisions and actions
• Actively embeds organizational values and ethical standards into learning and OD initiatives
• Role-models professionalism, accountability, and responsible leadership
Organizational Development & Business Consulting
• Leads structured OD and learning consulting engagements, including diagnostic conversations with business and functional leaders
• Demonstrates the ability to surface root causes, reframe problems, and co-design solutions with stakeholders
• Builds credibility and trust through thoughtful inquiry, sound judgment, and evidence-based recommendations
Facilitation & Leader Experience Design
• Facilitates high-impact leadership, OD, and orientation sessions with confidence, presence, and credibility
• Designs and manages leader orientation experiences that effectively onboard leaders to organizational culture, values, strategic priorities, and leadership expectations
• Ensures facilitation and leader orientation experiences are engaging, relevant, and aligned with enterprise OD and leadership standards
ADDIE Cycle Governance & Quality Management
• Ensures disciplined and consistent application of the ADDIE framework
• Challenges learning designs and evaluations to improve rigor and impact
• Coaches Managers to strengthen instructional quality
Integrated OD & Learning Solution Design
• Blends OD diagnostics with structured learning solutions
• Designs interventions that address behavioral, cultural, and capability gaps
Program & Portfolio Leadership
• Leads complex programs with enterprise or geo-wide scope
• Manages interdependencies, risks, priorities, and stakeholder expectations across initiatives
• Ensures delivery meets quality, impact, and governance standards
Data, Evaluation & Insight Generation
• Uses data and evaluation results to assess effectiveness, inform decisions, and improve program outcomes
• Synthesizes insights for leaders and stakeholders to support action and investment decisions
• Drives continuous improvement through evidence-based recommendations
Location:
Skills Required
- Experience in organization development and learning solutions
- Strong leadership and facilitation skills
- Proven experience in coaching and developing managers
- Ability to manage complex programs with enterprise-wide impact
- Expertise in evaluation and data analysis to measure effectiveness
Sagility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sagility and has not been reviewed or approved by Sagility.
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Healthcare Strength — The company provides medical, dental, and vision coverage along with life insurance, short- and long-term disability, Flexible Spending Accounts, and an Employee Assistance Program. Policies also indicate coverage for dependents according to local regulations and include wellness and mental health initiatives.
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Retirement Support — A 401(k) with employer contribution is part of the standard package. Role descriptions and materials consistently reference retirement plan access alongside other core benefits.
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Leave & Time Off Breadth — Paid time off is provided, and formal leave types include maternity, paternity, adoption, and bereavement in line with local regulations. Additional flexibility elements such as hybrid or work-from-home arrangements are noted in some contexts.
Sagility Insights
What We Do
Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.
