Manages daily operations of multi-physician practice(s)/hospital services for a Department/Division or Service Line. Manages staff and processes of multiple Cost Centers and/or Locations that are typically more organizationally and/or logistically complex to ensure effective performance and efficient systems for Business Operations, Financial Management, Human Resource Management, information Management Organizational Governance, Patient Care Systems Quality Management and Risk Management.
Job Responsibility
- Provides leadership to Operations team members, supervisors, and managers by communicating and guiding toward achieving department objectives.
- Develops, communicates, and builds consensus for goals in alignment with the health system.
- Collaborates with practice/hospital management to implement organizational strategic plans and objectives based on the mission and vision; partners with leadership and other clinical personnel to manage approved clinical programs.
- Manages business functions to ensure processes are operationally efficient and effective; manages operations of a more complex organization of multiple Practices, Specialties, Cost Centers and/or Locations with overall accountability of staff.
- Participates in the creation of goals for Department/Division operations and executes accomplishment of objectives.
- Manages the efficient and effective use of operating resources – space, material, equipment, staff, and information.
- Collaborates with the leadership to monitor and improve key performance indicators related to appointment scheduling, patient pre-registration/ registration, insurance verification, referral management/pre-authorization, co-pay collection, charge entry/capture activities, and accounts receivable; recommends and implements approved changes.
- Reviews operational reports and collaborates with the leadership to monitor and improve key indicators such as arrivals, no-shows, cancellations, bumps, patient cycle time, exam room utilization, physician productivity, and appointment lag.
- Upholds and communicates the mission, vision and values of the organization across multiple Practices and/or Cost Centers and/or Locations and/or Hospital; manages and maintains relationships between Practices and/or Cost Centers and/or Locations and/or Hospital, staff and stakeholders.
- Participates in risk management assessment for practice(s) and works to mitigate vulnerabilities.
- Ensures responsibility-areas participate in quality initiatives to improve healthcare and ensure patient safety; aligns programs with hospital quality management initiatives if applicable.
- Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
- Bachelor's Degree required, or equivalent combination of education and related experience.
- 6-10 years of relevant experience and 5-7 years of leadership / management experience, required.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity). About Us
Northwell Health
At Northwell Health, we're a network of collaborators, research pioneers, entrepreneurs and educators—74,000+ strong—each year caring for millions of individuals and their families who share our neighborhoods and communities where we live, love and work.
Northwell is a Fortune 100 Best Companies to Work for, the only health care provider in New York State to be recognized. As New York State’s largest healthcare provider and employer, Northwell has many career opportunities across our 23 hospitals, nearly 800 outpatient facilities, our laboratories, and our world-class research facility with locations spanning across Long Island, Manhattan, Queens, Staten Island and Westchester. Our team members have limitless opportunities for career growth, learning and development with a rewarding and inclusive culture that supports and nurtures their professional journey at every step of the way. A Northwell career is a career well cared for.
Skills Required
- Bachelor's Degree required, or equivalent combination of education and related experience
- 6-10 years of relevant experience
- 5-7 years of leadership / management experience
What We Do
Northwell Health is New York’s largest private employer and health care provider, with 23 hospitals and nearly 800 outpatient facilities. We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 74,000+ employees – 18,500+ nurses and 14,200+ credentialed physicians, including about 4,500 employed doctors and nearly 3,300 members of Northwell Health Physician Partners – are working to change health care for the better. We’re making breakthroughs in medicine at the Feinstein Institutes for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. For information on our more than 100 medical specialties, visit Northwell.edu. Interested in a career at Northwell Health?
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