Senior Manager–Operations

The Minor Food is one of Asia's largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market. 

Our number of restaurants exceeding 1,600 in 21 countries under The Pizza Company, Swensen's, Sizzler, Dairy Queen, Burger King, Basil Thai Kitchen, The Coffee Club. We are a diverse group of down-to-earth, straightforward and very result-oriented people with a vision. 

To be a Global Operator of Multiple Food Brands with the Objective of Providing 100% Satisfaction to All Stakeholders. We also share an inspiring organization culture. 

Driving to Unlock the Impossibilities. This culture is the foundation in everything we do here.

If you are a highly motivated, extremely organized business executive with a successful track record in driving sales, and are looking for an opportunity to play a key role for an exciting company that will reward you for your dedication, then Minor Food is right for you

Job Purpose:

To lead and drive operational excellence across assigned areas, ensuring strong business performance, consistent execution of brand standards, and delivering superior customer experience in alignment with company strategy.

Main Responsibilities:

• Business
  • Drive execution of operational standards to optimize sales, profitability, and return on assets
  • Monitor and analyse weekly performance (Sales, Cost, Profit) and take proactive actions
  • Develop and execute operating plans, budget, and training roadmap aligned with business goals
  • Ensure effective crisis management and operational continuity
  • Support Director of Operations in strategic initiatives and key business decisions
  • Ensure strong brand image through effective public relations and operational discipline
• Sales
  • Set and cascade sales targets to Area Coaches and Restaurant Managers
  • Analyze sales trends and identify gap-closing action plans
  • Drive Local Store Marketing effectiveness and execution excellence
  • Partner with cross-functional teams to accelerate sales growth initiatives
• People
  • Build strong leadership pipeline (AC / RM) to support business growth
  • Coach and develop Area Coaches and Restaurant Managers on performance and leadership
  • Ensure proper staffing levels in collaboration with HR
  • Drive training effectiveness and capability development across operations
  • Lead continuous improvement of operational systems, SOO, and manuals
  • Reinforce performance management and communication standards
• Customer
• • Ensure consistent delivery of Customer Excellence and brand standards (QSC)
  • Drive customer satisfaction and complaint resolution effectiveness
  • Monitor and improve customer experience across all touchpoints
  • Ensure compliance with food safety, health, and company standards
• Perform other duties as assigned by Operation Director
  • Execute strategic projects as assigned by Director of Operations
  • Support transformation initiatives and operational innovation

Education:

• Bachelor Degree in Business Management or any related fields

Experience:

•  
• At least 5 year experience in management of Food and Service Operation

Qualifications:

• Good in English communication
• Good in computer literate in Word, Excel, PowerPoint

We are a diverse group of down-to-earth, straightforward and very result-oriented people with a vision. To be a Global Operator of Multiple Food Brands with the objective of providing 100% Satisfaction to all stakeholders.

We also share an inspiring organization culture: Driving to Unlock the Impossibilities. This culture is the foundation in everything we do here. If you are a highly motivated, extremely organized business executive with a successful track record in driving sales, and are looking for an opportunity to play a key role for an exciting company that will reward you for your dedication, then Minor Food is right for you