As a Senior Manager – Operations you will manage multiple priorities in a customer-centered environment. While leading a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You will provide exceptional customer service through order fulfilment and problem resolution. You will oversee key performance indictors (KPIs) to maintain and improve service quality.
We are a 24-hour/5-day operation, and as our our Senior Manager, you will work core, flexible hours to support the business needs.
Responsibilities
- Manages all aspects of the location(s) to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as relates to Operations) inventory and quality management systems.
- Management responsibility of a location or locations that could include multiple warehouse management systems, multiple location oversight, and/or multifaceted customer value added services.
- Maintains a safe, secure and inclusive workplace.
- Manages, coaches, mentors, hires and trains employees. This also includes performance management.
- Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000).
- Manages expense-based profit and loss statement (P&L) to plan.
- Drives efficiencies within the facility using LEAN methodologies.
- Maintains facility tour-ready standards.
- Ensures preventative maintenance on the facility and on all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).
- Matches facility capacities to customer/sales professionals’ expectations. Work with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations.
- Work with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.
- Actively engaged in developing annual budgets for the facility.
Qualifications
- High School Degree or Equivalent required; Bachelor’s Degree preferred
- 7+ years’ operations experience, specifically in distribution center facilities preferred
- Knowledge of Microsoft applications (e.g. Excel, Word, Teams, Power Point)
- Experience managing a group or team of individual contributors and/or indirectly supervises support staff
- Ability to effectively communicate in both group and individual settings
- Capable of handling multiple priorities with a high sense of urgency
- Experience managing a group or team of individual contributors and/or indirectly supervises support staff
- Ability to travel 0-25% of the time
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About UsThis amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
Skills Required
- High School Degree or Equivalent
- Bachelor's Degree
- 7+ years operations experience (distribution center facilities preferred)
- Knowledge of Microsoft applications (Excel, Word, Teams, PowerPoint)
- Experience managing a team of individual contributors or indirectly supervising support staff
- Ability to effectively communicate in group and individual settings
- Capable of handling multiple priorities with a high sense of urgency
- Ability to travel 0-25% of the time
WESCO International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WESCO International and has not been reviewed or approved by WESCO International.
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Retirement Support — Feedback suggests the 401(k) with company match is a relative strong point and is consistently part of the package. Retirement offerings are frequently cited as a solid element within the total rewards.
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Leave & Time Off Breadth — Feedback suggests PTO policies are favorable, including self‑managed or generous banks in some roles along with paid holidays. Paid parental leave and related time‑off options add to the perceived strength of leave benefits.
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Flexible Benefits — Feedback suggests employees have meaningful choice through medical plan options with HSA/FSA alongside ancillary programs like EAP, discounts, and supplemental coverages. The breadth of selectable add‑ons supports tailoring benefits to individual needs.
WESCO International Insights
What We Do
At Wesco, we believe life should run smoothly. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity and mitigate risk for approximately 150,000 customers worldwide. With nearly 1.5 million products and locations in more than 50 countries, Wesco is your partner in progress. Our company’s greatest asset is our people. From our corporate and field offices to our distribution sites, Wesco employs over 20,000 professionals around the globe. We’re committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity, and individuality our team members contribute to the company. Headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company with 2022 net sales of $21.4 billion.
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