Job Summary
The Senior Manager, Observability & Enterprise Tools Engineer – Observability & Developer Experience, leads a global DevOps platform engineering team responsible for defining and executing enterprise observability strategy and advancing developer platform capabilities.
This role establishes enterprise-wide visibility into system health and customer-impacting services, enabling proactive detection, rapid resolution, and prevention of service disruptions. By advancing automation-first platforms and modern observability practices, this leader improves availability, reduces incident impact, strengthens customer trust, and elevates enterprise reliability maturity.
The position requires strong executive presence and the ability to communicate platform health, risk posture, reliability trends, and strategic investment priorities to senior and executive leadership.
Key Responsibilities
Strategy & Platform Leadership
- Lead a global DevOps platform engineering team with enterprise accountability
- Define and execute multi-year strategy and roadmaps for observability and developer platforms
- Establish platform-as-a-product operating models, governance standards, and adoption frameworks
- Drive enterprise adoption of reliability and observability standards across engineering teams
- Champion automation, self-service capabilities, and engineering enablement at scale
- Present strategy, reliability performance, and business-impact outcomes to executive leadership
Enterprise Observability & Reliability
- Define and institutionalize enterprise standards for logging, metrics, distributed tracing, alerting, and event correlation
- Improve visibility into customer-impacting services and reduce time to detection and resolution
- Own the strategy and optimization of enterprise application performance monitoring and observability platforms
- Partner with engineering teams to ensure monitoring and reliability are embedded into application architecture and delivery practices
- Translate observability insights into actionable improvements that prevent service disruptions and reduce operational risk
Developer Platform Enablement
- Oversee governance and administration of enterprise developer platforms
- Improve automation, integration, and workflow efficiency to increase engineering productivity and reliability
- Ensure compliance, security alignment, vendor management, and cost optimization
Operational Excellence
- Maintain continuous operational support for critical enterprise platforms
- Govern major incident response, escalation processes, and on-call standards
- Establish and track service level objectives, reliability indicators, and customer-impact metrics
- Drive ongoing resilience, automation, and operational maturity improvements
People Leadership
- Develop and mentor a high-performing global team
- Provide coaching, performance management, and career development
- Foster a culture of ownership, accountability, reliability, and continuous improvement
Qualifications
- 5+ years of progressive people leadership experience
- 8+ years in DevOps, Platform Engineering, Reliability Engineering, or enterprise platform administration
- Experience operating in a continuous support environment
- Experience with enterprise application performance monitoring and observability solutions
- Experience with enterprise developer platforms
- Executive-level communication and presentation skills
- Experience with cloud platforms and modern software delivery practices
Skills Required
- 5+ years of progressive people leadership experience
- 8+ years in DevOps, Platform Engineering, Reliability Engineering, or enterprise platform administration
- Experience operating in a continuous support environment
- Experience with enterprise application performance monitoring and observability solutions
- Experience with enterprise developer platforms
- Executive-level communication and presentation skills
- Experience with cloud platforms and modern software delivery practices
Asurion Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Asurion and has not been reviewed or approved by Asurion.
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Fair & Transparent Compensation — Pay is often described as solid or competitive in certain corporate and technical tracks, with some roles viewed as aligned to market ranges.
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Strong & Reliable Incentives — Short-term incentives and bonus structures are described as a meaningful layer on top of base pay, increasing total compensation when targets are met.
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Healthcare Strength — Medical, dental, and vision offerings are described as inclusive and broad, with additional protections like life/AD&D and disability coverage available.
Asurion Insights
What We Do
We're a global tech care company keeping nearly every device and appliance in your home running smoothly. Trusted by more than 100 leading brands and serving over 230M customers worldwide, we deliver tech support, repair, protection, and replacements at a massive scale. From your neighborhood uBreakiFix by Asurion repair store, to in-home tech support, to global protection plans, we’re the people keeping your tech connected when it matters most.
Why Work With Us
As Asurion, you will work with people who care about you and the work we do together. You can depend on us to care about the work you do.
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