Senior Manager, Marketing Analytics & Insights

Senior Manager, Marketing Analytics & Insights

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. 

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

We’re currently looking for:

A Senior Manager, Marketing Analytics & Insights to be the primary liaison between the Marketing business units and the Marketing Operations (MOPs) team. The ideal candidate would have a mix of technical and business acumen, and is capable of informing actionable insights to our business leaders.

The Senior Manager, Marketing Analytics & Insights is charged with KPI reporting and analysis related to the marketing functional groups. This entails weekly reporting in support of executive metrics review, as well as detailed analysis of pipeline production across relevant timeframe. In addition, the role is responsible for identifying strategic improvement opportunities across the marketing functions by highlighting strengths and weaknesses, with the ultimate objective of meeting end-of-quarter org attainment.

To succeed in this role you must have experience in:

• Experience in an executive-facing capacity (VPs or C-Suite), with a track record of delivering speedy marketing intelligence (i.e. speed to insights) across GTM segments, while building trusts among key business leaders

• Experience working with Marketing and Sales teams in a B2B SaaS environment, ideally responsible for measuring campaign performance, funnel throughput, and contribution to sales pipeline

• Work independently to gather business requirements for the marketing org, while providing actionable recommendations to enhance performance across funnel metrics

• Experience working with various Marketing functions that leverage Inbound and Outbound tactics, with knowledge of marketing strategies to inform decisions toward campaign optimization; knowledge of Account Based Marketing a plus

• Partner closely with Data Governance and Data Engineering team to uphold metrics integrity, ensuring KPIs are accurately reflected across all stakeholder interactions

• Experience in scenario based simulation and mixed modeling for various marketing channels (i.e. spend to pipe ratio, cost per lead etc.), with proven ability to inform spend efficiency

• Experience performing Ad-hoc / experimental analysis using statistical analysis techniques (e.g. T-Test, Spearman Correlation, Multiple Regression, Wilson Score Interval)

Desired Qualifications:

• Excellent communication & presentation skills, with proven experience leveraging proper business mediums and data analysis tools & techniques

• Functional Salesforce reporting skills required. Must be knowledgeable in report / dashboard building, with full understanding of native report types and various salesforce objects (i.e. account, opportunity, tasks & events, and campaign members etc.)

• Functional (advanced preferred) knowledge of Tableau data visualization –practical application of viz skills when performing ad-hoc analysis

• Excellent written, verbal, and presentation skills; self-motivated individual capable of working in a fast-paced, dynamic environment

• Meticulous and results oriented, with the ability to excel in a collaborative, team-oriented environment

• Bachelor’s degree in a quantitative field (e.g. Economics, Finance, Operations Research, Data Science etc.), advanced degree / certifications welcomed

What we offer: 

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That’s why RingCentral is the largest and fastest-growing pure-play provider in its space.
 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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