Senior Manager, IT

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.
To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

As Senior Manager of IT, you’ll lead the group responsible for every technology touchpoint at TFD — from the laptop in a new hire’s hands on day one to the systems and integrations that connect our business end-to-end. You’ll own the IT roadmap, manage and grow the group that delivers it, and lead a hands-on shift from reactive IT support to engineered solutions: building automations and integrations that enable departments across TFD operate independently.

Reporting directly into our Director of Internal Systems & Cyber - you’ll be a deeply technical leader who sets the bar for what excellent IT looks like at a growing, mission-driven company. This is an opportunity for a leader who is excited to be both hands-on building technical solutions and leading an IT function. 

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing:  Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions:  We know that no interaction exists in a silo and therefore understand how important every single one is.  We ensure our strategy sets prospective and new customers up for success and drives long-term retention.  We answer questions and address problems early and proactively.  We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

• Lead the enterprise IT strategy, administration, implementation, and selection of corporate hardware, software, and SaaS tooling. Proactively partner across Finance, Humans, Engineering, Facilities, Customer Care, and other groups on company-wide deployments and changes.
• Own the IT roadmap, prioritizing investments against the needs of a rapidly scaling business and reporting progress cross-functionally.
• Manage, mentor, and grow the members of IT —  including overseeing their daily responsibilities, goal-setting and coaching the group on their growth and development to set them up for long-term success.
• Lead the shift from reactive IT support to engineered solutions: build and oversee automation, API-based integrations, and internal tooling that eliminate repetitive work (leveraging AI) and let teams across TFD operate independently of IT for day-to-day processes.
• Serve as TFD’s hands-on technical expert on IT systems, networking, IAM, endpoint management, and SaaS architecture — the person speaking to strategy and able to be in the details when needed.
• Create standardization and scalability across the function - establishing  SLAs for tickets and requests using standardized ticketing tooling, and report the metrics that speak to TFD’s improved IT experience.
• Drive the technology, networking, and AV experience across every TFD office, ensuring our spaces support work, meetings, and events without friction. Lead the technical execution of all in-person TFD events both in-office and off-site.
• Own the technical onboarding and offboarding experience for every employee and contractor, ensuring every new teammate is set up for success on day one and every departure is handled cleanly and securely.
• Identify cost savings and service improvements through effective vendor and contract management.
• Maintain technical and process standards and documentation, ensuring everything is maintainable, secure, well-understood and adopted.

• You have 8+ years of experience working with and managing IT teams, and overseeing enterprise technology initiatives. 
• You’ve led an IT team at a growing company, and you’ve built an awareness for how IT can be a strong partner across the business. Invisibility is not the end goal for IT.
• You’re technically credible end-to-end: you can debate identity and SSO architecture, sketch an integration on a whiteboard, and write or code-review a Python script with the same confidence.
• You are an engineer. When you see manual work, your instinct is to build a system that eliminates it. You’ve personally built automations and integrations across SaaS platforms using scripts or iPaaS tools, and led the implementation and onboarding of new tools across a business.
• You have experience managing and coaching IT teammates: hiring well, developing the people on your team, and consistently setting and maintaining high expectations.
• You set and held SLAs. You define the metrics that matter, publish them, and use them to drive real improvement across your group.
• You operate fluently across the modern IT stack: Google Workspace in a Mac environment, Okta, MDM tooling (Jamf, Kandji, or Intune), Slack, Zoom, networking (Meraki or similar), endpoint security, and a ticketing platform you’ve actually used to manage a team. 
• You have experience leveraging enterprise-grade AI tools both for personal productivity and to drive operational efficiency and innovation across an organization.
• You’re a strong partner across the business, comfortable translating technology needs into business outcomes and making clean build-vs-buy calls.
• You’re comfortable in an in-office, mission-driven culture. TFD’s offices and events are part of how we work, and you want to be in the room to support the team and the business. Able to travel several times each year to visit and support other TFD offices.
• You love dogs.

We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement. We ask all team members to be in office 4 - 5 days a week to build a collaborative and invested environment to foster our unique in-person culture we are proud to have. This office policy is subject to change at company discretion.

At TFD, we believe Belonging is a shared commitment to creating a workplace where every person feels respected, valued, and empowered to be themselves. When people feel a true sense of belonging, they do their best work, take smart risks, and bring forward diverse perspectives — leading to stronger decisions and deeper relationships.
We anchor this belief in a simple phrase: “Everyone’s welcome at the dog park.” No matter your background, identity, or role, there’s space for you here. There’s no one way to show up at the dog park— just shared space, mutual respect, and the freedom to be yourself. Being included is just the beginning, it’s about contributing your voice, growing through challenges, and building trust through shared goals. This philosophy guides how we lead, how we hire, how we communicate, and how we grow.
                    
We continuously evaluate to ensure we are creating a consistent experience that cultivates belonging for all employees, from hiring and performance reviews to talent development. We also believe Belonging happens in everyday moments of connection; lunch with a new teammate, a shared laugh, or a quick story about your weekend. Our structure includes biannual employee surveys, manager training, TFD camps, and support from Humans to ensure we’re listening and learning from our Team.

Together, these efforts reflect what Belonging means at TFD: a culture where everyone can thrive.

• Dog-friendly office in SoHo
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO 
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.

TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.  If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

We’re happy to answer any questions you may have about the position or our hiring process - please reach out at [email protected].