Jobs at The Farmer's Dog

Lead planning and execution of regional brand activations across the Northeast: source venues, coordinate vendors/staffing, manage logistics and budgets, localize national campaigns, build partner relationships, serve as regional stakeholder contact, and provide on-site support (significant regional travel).

Lead planning and execution of regional brand activations across the Southeast: venue sourcing, vendor coordination, on-site logistics, budget management, partner relationships, localizing national campaigns, and serving as primary regional stakeholder contact while traveling frequently to support events.

Own the end-to-end Customer Care reporting strategy, including dashboard development, data validation, stakeholder support, and reporting roadmap management. Analyze operational and quality data to identify trends, improve workflows, support advisor coaching, and guide leadership decisions. Partner cross-functionally to diagnose reporting gaps, prioritize fixes, and communicate clear, actionable insights. The role requires SQL, BI reporting experience, strong communication, attention to detail, and quarterly travel.

Build and maintain scalable data pipelines supporting reporting, analytics, and AI/ML use cases. Write production Python and SQL code, integrate data from APIs and other sources, establish data governance, implement quality monitoring and alerting, support production incidents, and document technical solutions. Collaborate with data scientists, engineers, and business partners to deliver reliable data infrastructure and insights.

Leads Customer Care managers and supports advisor development through coaching, accountability, performance management, and career growth. Uses data and customer insights to identify problems and improve outcomes. Coordinates cross-functional initiatives, supports process and tool changes, strengthens customer and employee experiences, and communicates progress to stakeholders. The role also includes on-call or Manager on Duty rotations during weekends, holidays, and extended hours.

Leads Customer Care managers and supports advisor development through coaching, performance management, goal setting, and accountability. Uses data and customer insights to identify root causes and improve outcomes. Coordinates cross-functional initiatives, drives adoption of new processes and tools, strengthens customer and employee experiences, and communicates progress to stakeholders. The role includes regular on-call or Manager on Duty rotations, weekend and holiday coverage, and additional hours as needed.

Leads the creation and scaling of an Employee Relations Center of Excellence. Oversees complex investigations, mediation, conflict resolution, ER policies, training, and employee experience initiatives for salaried and hourly teams. Partners with HRBPs, Legal, leadership, and other functions to resolve sensitive matters, improve manager capability, identify ER trends, and build scalable programs. The role requires approximately 10% travel and in-office work four to five days per week.

Own complex, cross-functional operations projects from concept through completion, including product launches, ingredient changes, capacity optimization, cost reduction, and process improvements. Lead operational readiness, risk mitigation, prioritization, business case development, performance analysis, executive reporting, and continuous improvement across supply chain and fulfillment functions. Partner with Planning, Procurement, Technical Operations, Commercialization, Nutrition, Innovation, Marketing, and FP&A to improve efficiency, quality, delivery, and gross margin.

Owns the implementation, configuration, integration, and optimization of NetSuite, Coupa, retail, marketplace, and financial systems. Responsibilities include maintaining dashboards and reports, building API and workflow automations, managing data integrity, supporting order-to-cash architecture, coordinating system projects and upgrades, documenting processes, and training business users. Partners with engineering, finance, and operations to deliver scalable technical solutions.

Leads and develops a 10–15-person Customer Care team through coaching, performance management, quality assurance, and employee lifecycle support. Resolves customer escalations, analyzes service trends, improves processes, supports training, ensures policy compliance and accurate timekeeping, and participates in hiring. The role requires strong customer focus, critical thinking, emotional intelligence, writing ability, and proficiency with Excel and Google Sheets. This is an in-office position requiring attendance four to five days weekly.

Designs and maintains dashboards, reports, and visualizations; validates data quality and reporting logic; translates complex analysis into actionable recommendations; partners with data teams and stakeholders; improves reporting scalability, self-service analytics, and responsible AI usage. Presents findings to technical and non-technical audiences while supporting strategic and operational decision-making.

Lead the design, development, deployment, and long-term operation of complex full-stack systems and features. Decompose ambiguous customer problems, manage data models and production systems, monitor SLAs, diagnose incidents, and make architectural decisions. Collaborate with Product, Design, Data Analytics, and Lifecycle Comms while mentoring engineers and improving engineering processes, tooling, and on-call practices. Work primarily with TypeScript, GraphQL, Temporal, Postgres, and AWS, using AI tools responsibly.

Lead the end-to-end design, development, deployment, and operation of complex subscription, pricing, billing, and order-generation systems. Decompose ambiguous problems, design scalable data models and APIs, monitor production systems, diagnose incidents, and maintain SLAs. Partner with Product, Design, Data Analytics, and Lifecycle Communications, while mentoring engineers and improving engineering processes. Work across a TypeScript, GraphQL, Temporal, Postgres, and AWS stack, using AI tools responsibly.

Leads and develops a team of 10–15 Customer Care Advisors through coaching, performance management, quality assurance, escalations, process improvement, and employee lifecycle support. The role analyzes customer care trends, reinforces policies, approves timecards, supports hiring, and collaborates cross-functionally to improve customer satisfaction and team performance. This is an in-office position requiring presence four to five days weekly near Nashville.

Own inventory and COGS accounting, including monthly close, journal entries, reconciliations, costing, valuation, purchase accruals, and subledger-to-general-ledger alignment. Lead inventory accounting staff, improve processes and controls, analyze inventory movements and COGS trends, partner with Operations and FP&A, support ERP automation, audits, physical inventory, and cycle counts.

Create branded marketing and advertising creative across digital, email, social, landing pages, print, and online retail channels. Apply and evolve the design system, brand standards, templates, typography, illustration, and visual style. Collaborate with art directors, copywriters, production teams, and cross-functional stakeholders on photography, illustration, ad copy, briefs, and new creative assets.

Lead end-to-end lifecycle communications and strategy, moving manual executions to automated, event-triggered customer journeys. Design and run experiments, partner with Product, Engineering, and Data to build structured flows in Simon, sponsor lifecycle strategy across growth initiatives, and manage a direct report to drive retention and lifecycle optimization.

Owns the production and scaling of company-wide learning, capability, and culture programs. Responsibilities include managing learning program intake and delivery, administering the LMS, creating learning materials, facilitating sessions, developing culture programming, embedding cultural expectations into onboarding and performance processes, and using employee listening data to guide programming. The role partners across the organization and requires strong organization, communication, design, facilitation, and program-building skills.

Lead architecture and technical strategy across services, guide migrations, define AI strategy and responsible use, align engineering with product and business goals, mentor senior engineers, and drive scalable, resilient data and integration boundaries to improve customer experiences across digital and physical products.

Lead protein raw material procurement, supplier and co-manufacturer relationships, contract negotiations, supplier performance, forecasting, inventory strategy, sourcing, onboarding, and procurement budgeting. Resolve high-stakes supply issues through root-cause analysis and continuous improvement across Manufacturing, FSQR, Finance, and external partners. Manage KPI frameworks, mitigate material risks, and influence cross-functional stakeholders while operating within the Director’s sourcing strategy.