Jobs at The Farmer's Dog

Lead the design, development, deployment, and long-term operation of complex full-stack systems and features. Decompose ambiguous customer problems, manage data models and production systems, monitor SLAs, diagnose incidents, and make architectural decisions. Collaborate with Product, Design, Data Analytics, and Lifecycle Comms while mentoring engineers and improving engineering processes, tooling, and on-call practices. Work primarily with TypeScript, GraphQL, Temporal, Postgres, and AWS, using AI tools responsibly.

Lead the end-to-end design, development, deployment, and operation of complex subscription, pricing, billing, and order-generation systems. Decompose ambiguous problems, design scalable data models and APIs, monitor production systems, diagnose incidents, and maintain SLAs. Partner with Product, Design, Data Analytics, and Lifecycle Communications, while mentoring engineers and improving engineering processes. Work across a TypeScript, GraphQL, Temporal, Postgres, and AWS stack, using AI tools responsibly.

Leads and develops a team of 10–15 Customer Care Advisors through coaching, performance management, quality assurance, escalations, process improvement, and employee lifecycle support. The role analyzes customer care trends, reinforces policies, approves timecards, supports hiring, and collaborates cross-functionally to improve customer satisfaction and team performance. This is an in-office position requiring presence four to five days weekly near Nashville.

Lead university programs, student ambassador initiatives, residency sponsorships, academic research support, and strategic relationships across the veterinary community. Build credibility through education, events, research, speaking, content, and media initiatives; represent the company at veterinary schools and industry events; establish scalable systems and reporting. The role partners cross-functionally and requires substantial relationship-building, public speaking, program management, and 40–50% travel.

Own the company’s tax compliance and provision lifecycle, including ASC 740 income tax provisions, tax close activities, accruals, reconciliations, and tax-related journal entries. Lead federal, state, local, sales, and gross receipts tax filings; manage tax calendars, audits, notices, external advisors, tax research, planning, and process improvements. Partner cross-functionally to develop scalable tax processes and use data and AI to improve efficiency.

Own inventory and COGS accounting, including monthly close, journal entries, reconciliations, costing, valuation, purchase accruals, and subledger-to-general-ledger alignment. Lead inventory accounting staff, improve processes and controls, analyze inventory movements and COGS trends, partner with Operations and FP&A, support ERP automation, audits, physical inventory, and cycle counts.

Create branded marketing and advertising creative across digital, email, social, landing pages, print, and online retail channels. Apply and evolve the design system, brand standards, templates, typography, illustration, and visual style. Collaborate with art directors, copywriters, production teams, and cross-functional stakeholders on photography, illustration, ad copy, briefs, and new creative assets.

Lead end-to-end lifecycle communications and strategy, moving manual executions to automated, event-triggered customer journeys. Design and run experiments, partner with Product, Engineering, and Data to build structured flows in Simon, sponsor lifecycle strategy across growth initiatives, and manage a direct report to drive retention and lifecycle optimization.

Lead and evolve The Farmer's Dog visual identity across campaigns, packaging, social, and physical experiences. Manage and mentor a design team, set art direction for video and advertising assets, collaborate cross-functionally with Creative, Brand Operations, and Product Design, and ensure cohesive, high-quality brand execution across all customer touchpoints.

Lead and grow a pod of four or more engineers through hiring, coaching, feedback, and performance management. Own technical direction, scalable architecture, engineering quality, and continuous improvement while partnering with Product and Design on strategy and roadmaps. Remove blockers, align work with customer and business outcomes, improve cross-pod processes, and encourage thoughtful use of technology and AI.

Owns the production and scaling of company-wide learning, capability, and culture programs. Responsibilities include managing learning program intake and delivery, administering the LMS, creating learning materials, facilitating sessions, developing culture programming, embedding cultural expectations into onboarding and performance processes, and using employee listening data to guide programming. The role partners across the organization and requires strong organization, communication, design, facilitation, and program-building skills.

Lead architecture and technical strategy across services, guide migrations, define AI strategy and responsible use, align engineering with product and business goals, mentor senior engineers, and drive scalable, resilient data and integration boundaries to improve customer experiences across digital and physical products.

Lead go-to-market program management for commercialization projects: own timelines, status tracking, risk identification, cross-functional accountability, run decision-driving working sessions, inform leadership, sequence priorities with Commercial, and manage the Stage Gate process through launch.

Lead protein raw material procurement, supplier and co-manufacturer relationships, contract negotiations, supplier performance, forecasting, inventory strategy, sourcing, onboarding, and procurement budgeting. Resolve high-stakes supply issues through root-cause analysis and continuous improvement across Manufacturing, FSQR, Finance, and external partners. Manage KPI frameworks, mitigate material risks, and influence cross-functional stakeholders while operating within the Director’s sourcing strategy.

Lead the design and maintenance of complex systems, improve team execution, collaborate with stakeholders, and mentor team members while working with a range of technologies.

The Senior Software Engineer will lead the development of customer care tools, enhance internal systems, and collaborate across teams to solve customer service challenges using AI and full-stack engineering.

Lead planning and execution of regional brand activations across the Northeast: source venues, coordinate vendors/staffing, manage logistics and budgets, localize national campaigns, build partner relationships, serve as regional stakeholder contact, and provide on-site support (significant regional travel).

Lead planning and execution of regional brand activations across the Western U.S., including venue sourcing, vendor coordination, on-site logistics, budget management, localizing national campaigns, building partner relationships, and serving as primary regional stakeholder contact. Significant in-market travel required to support activations and ensure ROI and consistent execution.

Lead planning and execution of regional brand activations across the South Central region: source venues, coordinate vendors and staffing, manage on-site logistics and day-of execution, localize national campaigns, manage regional budget and ROI, build local partnerships, serve as primary regional stakeholder contact, and travel frequently (~50-60%) to support activations. Based in Dallas.

Lead planning and execution of regional brand activations across the Southeast: venue sourcing, vendor coordination, on-site logistics, budget management, partner relationships, localizing national campaigns, and serving as primary regional stakeholder contact while traveling frequently to support events.