Senior Manager, IT Observability

Category/Area of Expertise: IT & Technology
Job Requisition: 446677
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Service Delivery - Incident & Escal (5145456)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose
The Observability Lead will be responsible for consolidating an array of monitoring tools and building an enterprise monitoring platform that will span all technical components of our IT landscape and business domains. This role will also oversee the creation of intuitive monitoring dashboards, robust metrics, and actionable insights, working closely with a UX Designer and engineers. The Observability Platform lead will guide all aspects of design, implementation, and evolution of a comprehensive observability strategy, focusing on the operational health of systems and their impact on business and customer outcomes.
Our flexible/hybrid work schedule includes 3 in-person days at our Salisbury, NC office and 2 remote days.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties and Responsibilities

• Leads the defining and execution of the strategic plan for the observability platform, ensuring alignment with the overall enterprise strategy
• Leads the consolidation of disparate monitoring tools into a single, coherent enterprise observability platform with best-in-class capabilities for our infrastructure: real-time monitoring, AI & machine learning, data aggregation and visualization, alerting/notifications, automatic remediation, etc.
• Leads the implementation automation to embed monitoring and discovery processes in the production environment seamlessly
• Expand the scope of observability beyond traditional IT operations, linking systems monitoring to business outcome metrics
• Define and Improve incident management and Root Cause Analysis (RCA) by leveraging operational monitors and historical incident data
• Enhance change management processes by providing a holistic view of system connectivity and dependencies
• Foster cross-departmental collaboration to ensure broad understanding and efficient usage of the observability platform
• Lead and support the configuration engineers that will drive the adoption of the monitoring platform and enablement of observability into ADUSA
• Lead, engage, mentor and inspire a team consisting of observability engineers
• Advocate for observability best practices across the organization, educating stakeholders about the value and usage of the platform
• Continually assess new technologies and methodologies to improve the observability platform and its impact on

Required Qualifications

• Masters Degree in Computer Science or Technical field; Equivalent trainings/certifications/experience equivalency will be considered
• 11 or more years of equivalent experience in relevant job or field of technology
• 8 or more years of equivalent experience in an advanced role or technical capacity, leading teams directly or indirectly
• 8 or more years experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills
• Proven experience leading and mentoring technical teams
• Strong practical and theoretical knowledge of computing and IT technology at all levels and across a broad range of technologies, environments, and practices, including extensive hands-on experience.
• Understanding of observability pillars, such as logging, monitoring, tracing, and metrics
• Expertise in leveraging monitoring tools (e.g., Data Dog, CA APM) and platforms (e.g., ELK Stack, Prometheus, Grafana, Jaeger, etc.)
• Experience with incident management and RCA
• Solid understanding of modern automation technologies and techniques
• Excellent communication skills with the ability to engage and influence technical and non-technical stakeholders
• Proven project management skills with the ability to manage multiple priorities simultaneously

Preferred Qualifications

• Post graduate degree or advanced training and or certifications in relevant field/s of study
• Experience in Agile teams and Product/Platform based operating model
• Experience in retail or grocery preferred
• Deep understanding of observability pillars, such as logging, monitoring, tracing, and metrics
• Prior experience in building and scaling enterprise-level observability and monitoring platforms
• Experience with business outcome metrics and their linkage to IT operations
• Familiarity with modern cloud platforms (Azure, GCP) and container technologies
• Expertise in leveraging monitoring tools (e.g., Data Dog, CA APM) and platforms (e.g., ELK Stack, Prometheus, Grafana, Jaeger, etc.

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.