The Senior Manager, Internal Fraud, Digital Product Solution Design plays a key role in shaping and delivering digital solutions that enhance American Express’ ability to detect, prevent, and manage internal fraud risk across the enterprise. Reporting to the VP of Internal Fraud Governance and Product, this role partners across risk, analytics, technology, and product teams to translate complex business needs into scalable, data-driven, and user-centric solutions. This individual contributor owns key product capabilities and supports the development of product vision and roadmaps, driving feature definition, prioritization, and delivery. The ideal candidate is a strategic, data-driven product professional with a strong ability to translate complex risk and business requirements into scalable, user-centric digital solutions. They bring a balance of product ownership and hands-on execution, with experience defining features, prioritizing, and delivering capabilities
Responsibilities- Lead the design and delivery of digital product solutions that strengthen internal fraud detection, monitoring, and reporting capabilities.
- Collaborate with engineering teams through the product development lifecycle, including backlog grooming, sprint planning, and user acceptance testing (UAT).
- Translate complex business and risk requirements into clear product features, user stories, and functional designs.
- Partner with risk, analytics, and technology teams to define scalable solutions that integrate data, controls, and operational workflows.
- Influence product roadmap decisions by identifying opportunities based on internal fraud trends, user needs, and operational insights.
- Ensure solutions align with enterprise data governance, control standards, and risk management frameworks.
- Define acceptance criteria, QA requirements, and success metrics to ensure high-quality product delivery.
- Analyze product performance, user feedback, and internal fraud outcomes to continuously enhance capabilities.
- Develop clear documentation, including product requirements, process flows, and design artifacts.
- Partner across lines of defense to ensure alignment on product objectives, data definitions, and reporting outputs.
- Support implementation and adoption of new capabilities, including stakeholder engagement and user enablement.
- Identify and drive process improvements that enhance efficiency, scalability, and user experience.
- Bachelor’s degree in Business, Technology, Data Analytics, Risk Management, or related field required; Master’s preferred.
- 8+ years of experience in digital product management, solution design, business analysis, fraud risk management, ideally within financial services or a regulated environment.
- Strong knowledge of UI/UX development activities.
- Experience translating software product roadmaps into minimum viable product iterations.
- History of high performance with demonstrated adaptability to excel in a fast-paced environment, adjust to shifting priorities and manage others through change.
- An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping and iterative development.
- Experience working in Agile environments with ownership of product workstreams or features.
- Strong ability to translate business needs into scalable, user-centric digital solutions.
- Solid understanding of data structures, data flows, and system integrations.
- Excellent communication, facilitation, and presentation skills with experience engaging senior executives.
- Strong organizational, analytical, problem solving and program management skills with attention to detail and process rigor.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and data visualization tools (e.g., Tableau, Power BI).
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Guardian
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Skills Required
- Bachelor's degree in Business, Technology, Data Analytics, Risk Management, or related field
- 8+ years of experience in digital product management, solution design, or fraud risk management
- Strong knowledge of UI/UX development activities
- Experience working in Agile environments with ownership of product workstreams
- Proficiency in Microsoft Office Suite and data visualization tools
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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