Senior Manager - Intelligent Automation

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

• Have experience in deploying Automation, primarily RPA technologies, but also other low code/no code technologies from an opportunity identification/solution design perspective

• Have experience in deploying Generative AI and AI tools (e.g. GPT, Claude, Microsoft Copilot) — leading the discovery and identification of automation opportunities enabled by these technologies, and driving the design, build and deployment of such solutions end to end

• Be accountable for the identification of business opportunities to automate using low code/no code technology

• Be accountable for overseeing the development of RPA solutions (including building internal capability and/or partnering with a vendor to bring on board best in class automation/RPA build capability) in JBS

• Support the identification of the over-arching framework to deliver RPA from inception to maintenance and ongoing monitoring of RPA digital worker performance

• Work closely with technology to embed a holistic Automation SDLC that integrates and operates effectively with technology infrastructure requirements

• Build and maintain effective communications with key stakeholders, cross functional leaders and project team members

• Lead project teams in support of different project workstreams, and manage overall project activities, plans, and schedules associated with deliverables and milestones

• Be accountable for delivering agreed internal client benefits

• Coach and guide project team members where necessary

• Work with the relevant business area in helping to identifying other areas of transformation opportunity within the same project or business area

• Utilize project management disciplines and where necessary provide input to improve the processes and documents within project management systems

• Drive a culture of process re-engineering into automation solution design

• Model and develop robotic process to reduce manual processes and improve employee productivity

• Implement best practices to reduce complexity, improve scalability, reusability, security and increase efficiency through standardisation

• Provide support in performing QA testing and supporting User Acceptance Testing as needed whilst establishing the broader capability

• Ensure high quality project management with robust governance and regular report out to achieve all defined outcomes within defined timeframe, monitor and report on actual savings achieved from the key projects and validate benefit with visible financial or capacity impact, manage close timelines and communicate on a timely basis if deadlines slip, interact with the Business teams and internal stakeholders to resolve issues, manage multiple stakeholders and be responsible for supporting the metrics reporting for the relevant process

Every day is different, and in all these activities, we'd encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:

The successful candidate will combine the ability to lead multiple teams/workstreams with project management skills and prior experience delivering the benefits of transformational change

The candidate needs a demonstrable and highly commercial mind-set, strong financial acumen in addition to excellent listening and communication skills. A logical, structured approach to problem solving and common sense are key.

• Extensive professional experience, ideally with a top-tier strategy consulting firm and/or with a firm with a well established transformation agenda

• Previous roles include Program Delivery responsibility in a global company with similar size to JLL

• Direct experience of major international business transformation projects

• Excellent analytical and program management skills are essential

• Experience of working across multiple jurisdictions to identify opportunities for migrations/location strategy rightsizing

• Commercially and financially astute, comfortable with company P&L

• Diverse industry and functional backgrounds gained through consulting or elsewhere

• Understanding of or exposure to global real estate markets preferred but not essential

• Ability to effectively design, gain alignment and successfully execute significant transformation change initiatives from project start to finish

• Significant experience of RPA technologies – ideally Automation Anywhere – but other technologies acceptable

• Ability to training / transfer learning and skills

• Strong interpersonal and communication skills.

• Numerate with proficiency in Microsoft Excel

• Needs to demonstrate significant credibility in having previously delivered Automation identification/strategy/design and implementation programmes

• Influencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others

• Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.

• Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change.

• Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach

• Identify opportunities for standardisation, improvement, automation or relocation of processes

• To own, contribute and deliver project tasks / activities as required to deliver project outcomes on the ground

• Work with stakeholders to ensure understanding and support for proposed solutions

• Collaborate with other Divisions, senior leaders and support functions (often across different geographies) to maximise benefit realisation

• Automation experience; SDLC implementation experience

• Building a central capability to deploy Automation at scale and quality

• Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture

• Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive

• Helps others - Builds relationships, actively collaborates, helps others succeed.

• Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient

• Business first - Focuses on customers and clients, business/financial acumen, JLL first

• Inspire - Inspire others, creates vision and strategy, energizes others

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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