Senior Manager, iCIMB MSC - Singapore Operations (Payment Operations) MY

Job Purpose:

• Lead and manage day to day operations of Remittance Department to ensure effective, successful, accurate and timely execution of payments. 
• Implements effective controls to ensure full compliance to all regulatory laws & regulations as well as Group’s overall guidelines & procedures. 
• Strategically oversee and responsible for successful execution and completion of transformation programme. 

Key Responsibilities  

Strategy and Planning 

• Plan and manage payment team to ensure accurate and prompt daily processing in accordance with all relevant MAS and Group policies and guidelines. 
• Recommend changes to improve operational efficiency, control and security. 
• Identifies key objectives, financial and other performance measures for the department 
• Identifies, allocates and organises resource requirements, including people development requirements 
• Business Performance and Management 
• Role model and drive acitivities to encourage and build desired organisational culture, values and reputation in the Group markets and with all staff, customers and regulatory/official bodies 
• Ensure procedures are available, up to date, understood and applied by team members 
• Continuous review of processes to ensure delivery of high-quality services to customers and meeting the KPIs set while maintaining operational risk to an acceptable level. 
• Optimise use of resources to achieve high productivity and optimal performance level. 
• Any other responsibilities / task as assigned by management from time to time

People Management 

• Develops teams of payment specialists to identify potential candidates 
• Ensure ongoing training and development of staff on operating procedure. 
• Display exemplary conduct and live by the Group’s values. 
• Take personal responsibility for embedding the highest standard of ethics, including regulatory and business conduct across Group. 
• Supervise, guide, appraise, counsel and motivate staff to seek performance improvement 
• Create a harmoniuos work environement 
• Enhance discipline of staff 
• Demonstrate strong teamwork with internal and external team member. 
• Plan and manage the use of resources during resources crisis due to MC and EL 
• Motivate, coach and develop staff in order to maximize operational efficienc 

Regulatory Compliance 

• Ensures compliance with regulatory requirements, Group policies & procedures, client mandates, guidelines market conventions, and the Department’s policies and procedures globally 
• Manage and mitigate financial/reputational risk by ensuring appropriate controls are developed and maintained in compliance with regulatory requirements or company policies. 
• Manage and mitigate financial/reputational risk by escalating potential issue immediately 
• Responsible to escalate any Money Laundering and Suspicious Transactions in relation to inward and outward remittance payments 

Risk Management 

• Proactively monitors and manage operational within the Business Units, system/channel risk (with operational control) of the products and actively highlight any potential and actual breakdown of controls 
• Responsible for the identification, escalation, management and mitigations of all aspects of risk in accordance with all relevant product 
• Establishe Business Key Risk Indicators to proactively identificial thematic and emerging risk 
• Actively managing and monitoring performance against defined Key Risk and Performance indicators 
• Ensure controls are efficiently and effectively exercised in order to prevent frauds and losses 

Sustainability Development 

• Optimises business operations and resources, creating efficient processes, reduce costs and strengthens Group brand.