About Vanguard Workplace Solutions
Vanguard Workplace Solutions (VWS) supports millions of workers in achieving investment success through employer-sponsored retirement plans. As the leading retirement asset manager in the United States, VWS oversees 23% of defined contribution assets and more than $2 trillion in assets under management. Serving approximately 1,300 employers and 20 million investors nationwide, Vanguard combines scale, investment expertise, and personalized service to deliver strong retirement outcomes.
This role sits in the Participant Financial Success sub-division of Workplace Solutions. A fast-growing organization, critical to Vanguard’s strategic success, designed to drive broad financial wellness across a retirement plan participants lifespan.
The Role
The Head of Participant Consulting Engagement is an executive-level leader who will build, develop, and lead a high-performing financial consulting & education organization responsible for delivering point-in-time advice, consultation, education, and sales support that improves participant outcomes and accelerates growth. This leader sets the engagement strategy, operating model, and performance management framework, while developing talent, ensuring regulatory/compliance alignment, and partnering closely with cross-functional stakeholders. Ultimately driving successful outcomes that resonate at our client institutions.
What you do
- Set the vision, strategy, and operating model for the Consulting Engagement organization, ensuring consistent, high-quality delivery across advice, education, and sales-support teams.
- Lead, hire, coach, and develop people leaders and individual contributors; set performance expectations, deliver candid feedback, and make compensation decisions in alignment with Human Resources policies and procedures.
- Collaborate with key partners on engagement planning and governance, including capacity planning, escalation paths, and standards that improve timeliness, quality, and client experience.
- Partner with key stakeholders to develop growth goals, influence pipeline strategy, and ensure smooth handoffs that move clients to the next stage of the sales process.
- Continuously improving the service model by assessing client and participant needs, analyzing feedback and outcomes, and translating insights into practical enhancements.
- Monitor performance through KPIs and leading indicators; identify trends, triage risks, and drive corrective actions to deliver results.
- Resolve the most complex client issues and escalations by implementing systemic solutions, controls, and clear communication loops with internal partners and frontline teams.
- Maintain strong oversight of compliance, risk, and regulatory requirements; ensure the organization operates within established guidelines and completes required licensing/registration activities as needed.
- Assess the impact of market events and enterprise initiatives on training needs; sponsor enablement and readiness programs to keep teams current and effective.
- Lead special projects and represent Consulting Engagement on enterprise initiatives to improve client outcomes and operational excellence.
What it takes
- 10+ years of relevant experience leading consulting, client engagement, sales, or advisory organizations, with strong preference within the retirement recordkeeping space.
- Bachelor’s degree or equivalent combination of training and experience required.
- Series 7, 63, 24, and 65 or 66. Or the ability to obtain and maintain required regulatory licenses and/or registrations (e.g., FINRA and/or state registrations) as determined by Compliance based on role-specific duties.
- Demonstrated ability to build operating rhythms (KPIs, governance, and continuous improvement) and translate strategy into measurable outcomes.
- Executive-level communication and stakeholder management skills, including the ability to influence across Sales, Product, Operations, and Risk/Compliance.
- Strong judgment and comfort managing ambiguity, escalations, and change in a fast-paced, regulated environment.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- 10+ years of relevant experience leading consulting, client engagement, sales, or advisory organizations
- Bachelor's degree or equivalent combination of training and experience
- Series 7, 63, 24, and 65 or 66 licenses or ability to obtain
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
