The Senior Manager, GTM Strategy and Operations, is a high-impact, mission-critical role. Reporting to the CRO, Accounts, you will act as a force multiplier and trusted advisor, architecting and executing operational strategies and initiatives that will impact Navan’s global customer base and account management teams.
You will be trusted with high-stakes initiatives, confidential projects, and executive-level communications shaping the future of Navan’s customer operations. This role is built for a strategic thinker who can seamlessly navigate multiple altitudes – moving from high level executive narratives to deep dive data analysis – all focused on delivering value to clients, and maximizing revenue for Navan.
What You’ll Do:
- Provide Executive Air Coverage: Autonomously lead large-scale cross-functional projects on behalf of the CRO, Accounts, managing alignment across teams to unblock organizational bottlenecks
- Architect Value Engineering Frameworks: Develop, scale, and evolve a structured approach toward conducting business value assessments, enabling and working alongside front-line AMs to methodically prove ROI to our most complex clients.
- Client and Stakeholder Engagement: Engage directly with clients and internal stakeholders to understand, measure and track critical client value drivers and related competitive/industry benchmarks.
- Launch Scalable Service Offerings: Partner with post-sales leadership to design and launch new value-added delivery and professional services offerings that unlock fresh revenue streams
- Drive Account Health and Stabilization: Refine existing client engagement methodologies - such as the way we assess client risk, and our process for implementation and change management.
- Synthesize Executive Insights: Help shape the business intelligence and voice of the client feedback loop - synthesizing complex dashboards, KPIs, and qualitative feedback to provide clear recommendations on shaping the customer journey and maximizing Net Revenue Retention.
What We’re Looking For:
- 5+ years of experience in top tier Management Consulting, Investment Banking, Corporate Strategy, high-growth tech, or a similar capacity.
- Highly proficient in applying AI to amplify daily output and strategic planning, with an established habit of continuous professional development to stay ahead of the AI technology curve.
- Proven hands-on partnership with C-suite/CXO leaders in high-ownership organizations.
- Demonstrated ability to synthesize business, financial, and operational information into actionable insights.
- Mastery of project management, organizational alignment, and driving cross-functional outcomes.
- Strong analytical skills, experience with leading SaaS tools (Salesforce, ThoughtSpot etc.) would be a plus
- Proven ability to thrive in highly ambiguous environments, with a track record of building structure and clarity where daily priorities are fluid and no two days look the same. A self-starter mentality.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Skills Required
- 5+ years of experience in management consulting, investment banking, corporate strategy, high-growth tech, or similar
- Proven hands-on partnership with C-suite/CXO leaders
- Mastery of project management, organizational alignment, and driving cross-functional outcomes
- Demonstrated ability to synthesize business, financial, and operational information into actionable insights
- Highly proficient in applying AI to amplify daily output and strategic planning
- Proven ability to thrive in ambiguous environments and a self-starter mentality
- Experience with leading SaaS tools (e.g., Salesforce, ThoughtSpot)
What the Team is Saying
Navan Compensation & Benefits Highlights
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Healthcare Strength — The package includes medical, dental, and vision coverage for employees and dependents, along with mental health resources such as Headspace. Additional protections like disability and life insurance and options like FSA are described.
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Parental & Family Support — Paid parental leave is specified as 16 weeks for the birthing parent and 10 weeks for the non‑birthing parent, with family medical leave also available. Supportive amenities such as an onsite Mother’s Room and company‑sponsored family events are included.
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Leave & Time Off Breadth — Flexible/unlimited vacation and generous PTO structures are highlighted, alongside paid holidays and sick time. Bereavement leave is also offered across many locations.
Navan Insights
What We Do
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
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