Senior Manager, Global Customer Training

Job Description

About us- Cognex is the largest, most successful and recognized global player in industrial machine vision! We are a financially strong, international company with no debt and have been in business for over 40 years. Using advanced optics, image sensors and artificial intelligence software Cognex vision and ID systems capture an image then analyze it to make sense of what’s being seen. We are deeply committed to fostering an inclusive and equitable work environment, guided by our "Work Hard, Play Hard, Move Fast" culture, which celebrates employee innovation, determination, and dedication in a dynamic, fun, and distinctive atmosphere.

We are seeking a results- and data-driven leader to head our global team of technical trainers. The Senior Manager of Global Customer Training will lead our efforts in revamping our training strategy with a focus on ease of consumption, innovation, geographical adaptations, while improving profitability. The successful candidate will drive global training strategy, develop our future expert trainers and training managers, and be accountable for all facets of training operations. Combining strategic thinking, strong technical expertise, and operational implementation, this role will be instrumental in improving the Cognex customer experience. This person will be collaborating with leaders across multiple functions and aligning the training team’s objectives with corporate goals and initiatives while leveraging our Salesforce and Bridge LMS enterprise platforms. The successful candidate will have global leadership experience with a proven track record of designing and deploying training for complex products to diverse customer segments for a global, matrixed organization.

This is a remote position.

Essential Functions

• Guide the organization through business transformation as content migrates into e-Learning, cloud-based, and self-service models targeting both end users and partner organizations.

• Drive critical development in people & organization structure, process, and technology.

• Define the global and local strategies required to support an ever-increasing number of global customers and global products, while ensuring alignment with regional teams.

• Design and deploy training offerings and delivery methods in a manner that aligns with customer and market expectations, is scalable, and reduces the effort of training content consumption.

• Exemplify company values with an inspired, high integrity leadership style that fosters creativity and innovation, promotes performance, and encourages individuals to seek greater responsibility.

• Implement feedback process to inform product design, content creation, and other functions based on customer training outcomes.

• Acquire and share Voice-of-Customer feedback related to the training experience.

• Responsible for providing strategic direction, leadership, and execution of technical training globally.

• Understand Cognex financial reporting and make data-driven changes to drive towards increased customer training profitability.

• Ensure team members are adequately equipped with the necessary resources and expertise to deliver a training experience that exceeds customer expectations.

• Accountable for the global training P&L; general sense of accountability and ownership.

• Responsible for administrative tasks associated with training registration, PO processing, training course pricing, and Bridge LMS management.

Knowledge, Skills & Abilities

• Proven ability to lead, align and monetize a highly matrixed service organization, preferably within an automation company of revenues of $1B or more.

• Demonstrated ability to develop strategy, make recommendations, influence, and persuade senior management and cross functional teams.

• Demonstrated ability to effectively collaborate across multiple functions within an organization such as Engineering Business Units, Sales & Marketing, Finance, Operations, and IT.

• Strong strategic and customer focus with a clear understanding of wider issues impacting across the organization.

• Proven ability to utilize data in driving change to organizational structure, training products, and/or processes and systems.

• Expertise in the development and delivery of Service Level Agreements, from resource allocation to delivery methods.

• Understanding of the “Customer Journey” throughout the lifecycle of a customer’s interaction and reducing the customer effort.

• Ability to design and deploy training content for consumption by both internal and external customers and/or partners.

• Ability to lead complex initiatives and influence cross-functional decision-makers.

• Possess adequate familiarity with, or propensity to swiftly learn, applications for all major Cognex products including, but not limited to, DataMan, In-Sight, VisionPro, Cognex Designer, ViDi, and Ether-Inspect

Minimum Education and Work Experience Required

• Bachelor’s degree in a technical discipline required.

• Minimum of 8 years’ experience leading global technical training teams within a matrixed organization.

• Experience with enterprise software platforms including Salesforce and Bridge LMS.

• Experience with any of the following is a plus: machine vision, industrial vision systems/devices, factory automation, software programming, PLC communications protocols.

• Willingness to travel, up to 15%, as needed to global training centers

Additional Job Description

Equal Employment Opportunity

Cognex is an equal opportunity employer. Cognex evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.