That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026).
We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.
Come outpace the ordinary and build the future of travel with us.
Engine is building a dedicated Risk function and looking for a Sr. Manager, Fraud Operations to lead it on the front lines. You'll own fraud operations across Engine X card, application fraud, and Engine's travel marketplace — building the team, establishing the playbooks, and surfacing the intelligence that drives risk policy. This is the foundational fraud leadership hire as Engine scales.
What You'll Do- Lead and develop a team of Fraud Analysts, setting investigation standards, documentation quality, and performance expectations
- Establish fraud classification and labeling infrastructure — define the taxonomy, standardize case documentation across the team, and ensure accurate tracking of fraud types for reporting and Data Science model training
- Build and maintain investigation playbooks and SOPs across fraud types: card fraud, application fraud, Early Fraud Warning (EFW) alerts, and coordinated fraud rings
- Design fraud detection controls in partnership with Product and Engineering, including application-stage signals and post-approval monitoring
- Own weekly fraud intelligence reporting to Director, Risk and CFO — pattern observations, P&L impact, and recommended policy actions
- Partner with Legal/Compliance on escalation of coordinated fraud events and regulatory documentation
- Coordinate with Credit Underwriting on application fraud signals and with Member Support on high-severity card fraud cases
- 7+ years of relevant experience
- Card fraud operations experience — credit, prepaid, or gift card (not just ACH or marketplace fraud)
- People leadership — managing investigators or analysts
- SEON or equivalent fraud detection platform
- Salesforce case management
- BSA/AML familiarity
- Familiarity with KYB outputs and how to read them for fraud signals
- Strong written communication — ability to escalate fraud patterns to leadership with clarity and impact
- CFE (Certified Fraud Examiner) strongly preferred; CAMS (Certified Anti-Money Laundering Specialist) a plus
- Fintech, travel, or multi-product marketplace experience a plus
Applications for this role will be accepted through 12/29/2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.
Compensation
Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, all roles receive equity. Depending on the role, total compensation may also include an annual bonus. Your recruiter will share your complete compensation package as you move through the process.
The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:
- Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.
- Benefits: Check out our full list at engine.com/culture
- Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.
Perks and benefits may vary based on employment type, location, and more
Skills Required
- 7+ years of relevant experience
- Card fraud operations experience involving credit, prepaid, or gift cards
- Experience managing investigators or analysts
- Experience with SEON or an equivalent fraud detection platform
- Experience with Salesforce case management
- Familiarity with BSA/AML
- Familiarity with KYB outputs and interpreting them for fraud signals
- Strong written communication skills for clearly escalating fraud patterns to leadership
- Certified Fraud Examiner certification
- Certified Anti-Money Laundering Specialist certification
- Fintech, travel, or multi-product marketplace experience
What the Team is Saying
Engine Compensation & Benefits Highlights
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Leave & Time Off Breadth — Unlimited PTO and generous time-off options stand out within the package. Time-away policies are portrayed as a major plus for overall work-life flexibility.
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Equity Value & Accessibility — Stock options for all full-time employees make equity broadly accessible. Equity is positioned as a meaningful component of total rewards.
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Wellbeing & Lifestyle Benefits — Medical, dental, and vision coverage, mental-health resources, and global lodging discounts provide notable wellness and lifestyle value. Remote-friendly perks and home-office support further enhance day-to-day flexibility.
Engine Insights
What We Do
Engine makes work travel less work. We’re revolutionizing the way businesses experience travel — making booking seamless, spending smart, and travel smooth. Our modern platform connects companies with top airlines, hotels, and car rental providers, offering everything from flexible trip changes to single-invoice billing. The result? A simpler, smarter, and more enjoyable travel experience for teams on the move. We’re proud to be named one of Colorado’s Best Places to Work by Built In for six consecutive years — a reflection of our culture of innovation, collaboration, and high standards. Backed by leading investors like Telescope Partners, Blackstone, Elefund, and Permira, Engine is growing fast, with offices in Denver, Phoenix, San Francisco, and coming soon, New York. We’re building something big — and we’re looking for passionate, driven people to help shape the future of business travel.
Why Work With Us
Engine’s vibrant culture, fueled by our shared dedication to high performance, bold communication, and adaptability, makes it a unique and exceptional workplace.
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Engine Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer a variety of work arrangements based on the role—some positions are in-person, others are hybrid, and some are fully remote.
