The Senior Manager – Franchise Operations leads a team of Franchise Business Consultants (FBCs) responsible for an assigned portfolio of Franchisees. This role focuses on achieving network growth, sales, and profitability objectives by guiding FBCs in their efforts to coach and influence Franchisee organizations. The Senior Manager drives regional performance by setting strategic priorities, ensuring brand consistency, and delivering a safe and consistent brand experience.
Duties and Responsibilities
Leadership and Team Management
- Lead, mentor, and manage a team of Franchise Business Consultants in achieving regional operations and business performance goals.
- Set performance expectations, provide coaching, and conduct regular performance reviews for FBCs to align with the strategic vision and operational goals of the company.
- Support professional development of FBCs through training, coaching, and continuous feedback to ensure best practices in franchisee support and operational guidance.
Strategic Planning and Execution
- Oversee the Annual Planning and Franchise Business Review processes across the region, supporting FBCs in facilitating goal alignment and performance assessment with Franchisees.
- Develop and implement strategic initiatives to drive growth in sales, profitability, and network expansion. Ensure FBCs are equipped with data-driven insights to guide Franchisees in achieving these objectives.
- Collaborate with regional leadership to align on regional goals, objectives, and KPIs for Franchisee performance and network growth.
Data and Performance Analysis
- Ensure FBCs effectively utilize ongoing data and analytics to support Franchisees in achieving their goals. Guide the team in interpreting and leveraging data to coach Franchisees on areas of focus and prioritize actionable improvements.
- Track and analyze overall regional performance data, identifying trends and developing strategies to address underperforming areas or capitalize on growth opportunities.
New Store and Remodel Support
- Oversee FBC-led efforts to support Franchisees in remodeling and new store builds, ensuring alignment with the construction team, operational milestones, and quality standards.
- Guide the FBCs in coaching Franchisees through the construction process, holding them accountable to meet brand requirements and operational specifications for remodels and new openings.
Cross-functional Partnership and Communication
- Facilitate communication between the FBC team, Franchisees, and cross-functional partners (e.g., Field Marketing, Field Training) to achieve consistent brand delivery and unit growth goals.
- Collaborate with the Field Marketing Team on the rollout of operations initiatives and marketing promotions, ensuring FBCs support Franchisees in executing local and regional marketing plans.
Quality Assurance and Brand Consistency
- Ensure FBCs perform regular evaluations of restaurants and support the Franchisee Business Review process, prioritizing safe and consistent brand experiences across all locations.
- Work with the FBC team to develop improvement plans for Franchisees as needed, monitoring progress and providing strategic guidance to achieve brand standards.
Budget Oversight and Administrative Responsibilities
- Manage team budget to ensure effective use of G&A expenses, adhering to parameters set by regional leadership.
- Oversee and ensure the timely completion of administrative responsibilities by the FBC team, including reports, evaluations, and franchisee communications.
EDUCATION QUALIFICATIONS
- Minimum High School or GED
- Preferred 4 Year / Bachelor’s Degree or equivalent
EXPERIENCE QUALIFICATION
- Preferred minimum – 7 years in multi-unit operations, franchise operations/business consultant role
REQUIRED KNOWLEDGE, SKILLS or ABILITIES
- Proven experience in franchise operations or business consulting, preferably within a multi-unit franchise environment.
- Demonstrated leadership experience, with skills in coaching and developing high-performing teams.
- Strong data analysis skills with the ability to translate insights into actionable plans.
- Excellent communication skills with the ability to collaborate cross-functionally and support regional goals.
DIRECT REPORTS
- Yes, 3-5 Business Consultants
Travel Required
- Up to 70
Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.
We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
Imagine a place where all day long people talk about ice cream, eat ice cream, and even dream ice cream. That’s us. That’s Baskin-Robbins. Now, image a place where you can work with ice cream. Even Sweeter.
Inspire Brands Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Inspire Brands and has not been reviewed or approved by Inspire Brands.
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Healthcare Strength — Comprehensive health coverage, mental health support, disability insurance, and related programs are emphasized for support‑center and eligible management roles. Materials also reference options like HSAs and EAPs as part of a broad healthcare offering.
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Leave & Time Off Breadth — Unlimited PTO is highlighted for support‑center roles alongside paid leaves such as parental and adoption assistance. Feedback suggests these time‑off elements are a core part of the corporate employee value proposition.
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Wellbeing & Lifestyle Benefits — Employee food discounts, on‑site amenities (e.g., gym, snacks, and similar perks), and lifestyle programs add tangible day‑to‑day value. Additional benefits like commuter options, financial wellness tools, and pet insurance further broaden the package.
Inspire Brands Insights
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What We Do
Inspire Brands was founded in February 2018 with a vision to invigorate great brands and supercharge their long-term growth. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day.
