Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Job Requirements:
• Direct & coordinate all aspects of financials planning, budgeting & forecasting across all accounts / geography assigned
• Manage and lead the forecasting call for your respective accounts / geography assigned
• To help consolidate the annual budget, monthly & quarterly forecast, month end closing reporting and weekly / monthly rolling forecast across all accounts / geography assigned
• Drive variance analysis to reduce revenue leakage and reduce cost… driving better profitability across all accounts / geography assigned
• Responsible for developing financial & operational reporting like bill to pay, span ratio, over/under headcount & seats, shrinkage, attrition, etc.
• Adhoc business analysis as needed
• Drive forecasting accuracy within range of +/-5%
• Manage all companywide financial reporting
• Manage the Daily Revenue Tracker & Daily Call with Leadership
Qualifications:
• Analytical & Multi-tasking
• Achievement Oriented
• Energetic and Enthusiastic
• Ability to work under high pressure
• Excellent interpersonal and communication skills
• Integrity and drive
• Self-Starter & works without much supervision
• Bachelors/Master’s Degree in Management or Statistics
• 8 - 10 years of experience in a call center environment with a minimum of one-year experience in an analytical role
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Top Skills
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness
