Competitive salary + 10% superannuation + a suite of leading employee benefits
Hybrid working model + centrally located Britomart offices
High-impact senior leadership role with strong Executive exposure
We’re looking for an experienced financial crime leader to join us and lead our Intelligence & Insights capability across fraud, scams and AML analytics.
This role is ideal for a strategic and commercially minded leader who thrives in complex, fast-moving environments, enjoys working with highly analytical teams, and is passionate about staying ahead of emerging financial crime threats.
This role is based in Auckland.
Mō te tūranga | About the Role
Reporting to the Head of Customer Care Operations within our Transformation and Customer Operations business unit, this role leads a specialist Intelligence & Insights function spanning advanced analytics, fraud and scams analytics, and internal reporting.
You’ll be responsible for driving high-quality intelligence and insights to inform financial crime strategy, while leading a team of senior leaders and partnering closely with Executive stakeholders.
Key responsibilities include:
Leading and developing a high-performing team of leaders across analytics and insights functions
Delivering accurate, timely intelligence to inform financial crime strategy and decision-making
Driving continuous improvement across fraud, scams and AML analytics capabilities
Providing insights and reporting to senior stakeholders, including Executive and Board-level forums
Building strong relationships across the business, regulators and industry to stay ahead of emerging risks
Nā tāu rourou | What will you bring?
You’ll bring strong senior leadership experience, with the ability to lead leaders and influence at the highest levels, alongside deep financial crime expertise.
We’re looking for someone with:
Proven experience in financial crime (fraud, scams, AML or related areas)
Demonstrated senior leadership experience – this is a leader of leaders role
Experience working with highly analytical or data-driven teams
Strong stakeholder management and influencing skills, including at Executive level
A strategic mindset with the ability to translate complex insights into meaningful outcomes
Sound commercial judgement and decision-making capability
A collaborative, outcomes-focused leadership style
Curiosity and a passion for understanding and addressing emerging financial crime trends
Westpac Hei Wāhi Mahi | Working at Westpac
At Westpac, we’re committed to creating a supportive and inclusive environment where our people can do their best work. We offer:
4 weeks annual leave + 5 additional wellbeing days
Flexible hybrid working to support balance and wellbeing
Purchased leave options
Banking benefits, insurance discounts and superannuation
Career development and internal mobility opportunities
Generous parental leave and school holiday subsidies
Two volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
9 June 2026Westpac Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Westpac and has not been reviewed or approved by Westpac.
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Leave & Time Off Breadth — Extensive paid and unpaid leave options span wellbeing leave, Culture/Lifestyle/Wellbeing days, purchased leave up to 12 weeks, career breaks, and various specialized leaves. This breadth supports work-life balance and accommodates a wide range of personal circumstances.
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Parental & Family Support — Parental provisions include 16 weeks full pay (or 32 at half pay) for primary carers, four weeks for support carers, and continued superannuation during unpaid parental leave. Additional supports cover domestic and family violence leave, Family Pathways leave, and grandparental leave.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include counselling and coaching services, workplace mental health training, free nutrition advice, and health insurance access with pre‑existing conditions covered if joined promptly. Financial and lifestyle perks include banking discounts for employees and families and the myDiscounts program.
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What We Do
Westpac is Australia’s oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services. We also have offices in key financial centres around the world including London, New York, Hong Kong and Singapore. Westpac Group's portfolio of financial services brands and businesses is focused on our vision, which is "To be one of the world’s great service companies, helping our customers, communities and people to prosper and grow.”
