About Coupang Japan
Coupang is one of the largest ecommerce companies in Asia and reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
We’ve launched the cross-border ecommerce team in Tokyo including multiple fulfilment models, offering two/three-day delivery to Korea and Taiwan on a wide range of selection.
We are looking for high performers to lead expansion of the Japan business. This is an exceptional opportunity to become a part of Coupang’s global ecommerce growth and create a world where our customers wonder, “How did we ever live without Coupang?”
募集職種
主な業務内容
As the senior Operational Manager for CGF, you will be the key leader responsible for the end-to-end fulfillment operations across all CGF warehouses. You will oversee all physical activities—from inbound receiving and inventory management to picking, packing, and outbound dispatch. Your mission is to ensure operational excellence, high-level efficiency, and strict adherence to SLAs, while scaling operations to handle peak season surges.
Key Responsibilities
- End-to-End Fulfillment Oversight
- Operational Execution: Lead the daily operations of all fulfillment centers, ensuring seamless execution of inbound (receiving/put-away), inventory control, and outbound (picking/packing/shipping) workflows.
- KPI Management: Own and drive key operational metrics, including Service Level Agreements (SLAs), Inventory Record Accuracy (IRA), order fulfillment rates, and on-time shipment performance.
- Resource Optimization: Strategically allocate manpower, equipment, and consumables based on volume forecasts to maximize productivity and cost-efficiency.
- Quality, Compliance, and Safety
- SOP Development: Design, implement, and continuously refine Standard Operating Procedures (SOPs) to ensure consistent, high-quality operations across all global sites.
- Incident Management: Establish rapid-response mechanisms for operational exceptions (e.g., lost/damaged packages, mis-shipments) and drive Root Cause Analysis (RCA) to prevent recurrence.
- Safety & Standards: Ensure all warehouse facilities strictly adhere to 5S methodology and local workplace health and safety regulations.
- Vendor & Stakeholder Management
- 3PL Performance: Conduct regular audits and performance reviews of third-party logistics (3PL) partners to ensure they meet the company’s stringent quality requirements.
- Cost Control: Monitor and optimize operational expenses, identifying opportunities to reduce Cost Per Unit (CPU) through process improvements and lean management.
- Digital Transformation & Innovation
- System Proficiency: Leverage WMS (Warehouse Management System) and data dashboards to perform real-time monitoring and predictive analysis.
応募資格
基本資格
- Experience: 5+ years of experience in warehouse management, with at least 3 years in a leadership role within large-scale e-commerce fulfillment (e.g., Amazon FBA, JD Logistics, or equivalent).
- Proven Track Record: Experience managing peak season operations (e.g., 11.11, Black Friday) with high-pressure, high-volume requirements.
- Technical Expertise: Strong proficiency in WMS/TMS logic, lean manufacturing principles, and Six Sigma methodology.
- Data-Driven: Ability to translate complex data into actionable operational insights.
- Soft Skills: Exceptional leadership and cross-functional communication skills; ability to influence stakeholders and manage remote teams.
- Language: Japanese. Fluency in both Japanese and English, or Korean/Chinses is better for global collaboration.
採用プロセス
書類選考 → 電話／Zoom面接 → オンサイト（またはオンライン）面接 → 内定
※職種や状況により、プロセスが変更される場合があります。
※面接日程や結果は、応募時にご提出いただいたメールアドレス宛にご連絡いたします。
勤務条件
- 雇用形態：正社員
留意事項
- 本求人は、募集枠が充足された場合、掲載終了日より前に募集を終了する可能性があります。
- 応募プロセスにおいて虚偽の情報が提出された場合、Coupangは採用内定を取り消す権利を有します。
- 法令に基づき、雇用保護の対象となる方（例：退役軍人給付受給者、障がい者等）には、優先的な選考を行う場合があります。
- 入社時または入社後の業務内容・職位は、候補者の経験や事業上の必要性に応じて変更となる可能性があります。変更後の職務内容・職位については、特別な制限を設けないものとし、入社前に適切なタイミングでご案内いたします。
- 応募後の詳細は、メールまたは面接時に別途ご案内いたします。
プライバシー通知
ご応募に際してご提供いただく個人情報は、以下のプライバシーポリシーに基づき、Coupangが収集・管理いたします： https://www.coupang.jobs/jp/privacy-policy/
Skills Required
- 5+ years of warehouse management experience
- At least 3 years in a leadership role within large-scale e-commerce fulfillment
- Experience managing peak-season, high-volume operations
- Strong proficiency in WMS and TMS logic
- Knowledge of lean manufacturing principles
- Knowledge of Six Sigma methodology
- Ability to translate complex data into actionable operational insights
- Exceptional leadership and cross-functional communication skills
- Ability to influence stakeholders and manage remote teams
- Fluency in Japanese and English, or Japanese and Korean or Chinese
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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