Senior Manager- Experience

About the Team

The T&S team works towards making the Meesho platform safe and secure from all kinds of frauds and abuses. We work extensively with data to identify newer frauds, fraudulent entities and build solutions to make the platform safer for customers/suppliers. Apart from data, we engage with all teams across the platform to identify vulnerabilities and build world-class systems and processes. This team also has representation from members of Business, Product, Tech and legal. We are passionate, energetic individuals and moving at 10x speed is where we excel. If you want a high powered career growth and supporting work environment, we are the right destination for you!

About the Role

As a Senior Manager in the Trust & Safety Team at Meesho, you will play a critical role in safeguarding our platform by identifying and mitigating user and seller fraud. You will lead a team focused on proactive fraud prevention and management, collaborating with cross-functional teams to implement effective solutions that minimize losses and enhance user trust. Your expertise in fraud detection, analytical modeling, and stakeholder management will be essential in driving initiatives that protect our community.

What you will do

• Fraud Identification and Analysis:
• Monitor and analyze fraud trends affecting users and sellers on the platform.
• Identify new fraud schemes and assess their potential impact on the platform.
• Develop and implement analytical models to detect fraudulent activities effectively.
• Solution Development:
• Design and execute operational solutions to address fraud-related challenges.
• Collaborate with product and tech teams to integrate proactive fraud prevention measures into platform features and processes.
• Evaluate system vulnerabilities and implement measures to close gaps in fraud detection and prevention.
• Stakeholder Management:
• Engage with internal stakeholders to communicate fraud trends, solutions, and impacts on the platform.
• Collaborate with legal, compliance, and customer support teams to ensure comprehensive fraud management.
• Rapid Response and Adaptability:
• Quickly respond to emerging fraud threats, implementing strategies to mitigate risks.
• Maintain an agile approach to fraud management, adapting processes as needed based on evolving threats.
• Reporting and Metrics:
• Develop and maintain reporting frameworks to track fraud incidents, team performance, and the effectiveness of implemented solutions.
• Present findings and recommendations to senior leadership and relevant stakeholders.

What you will need

• Bachelor’s/ Master's degree from premium college with 5-7 years of work experience in start-ups/consumer internet companies/management consulting/operations
• Strong analytical and problem-solving skills, with the ability to interpret complex data
• Excellent leadership and team management capabilities
• Effective communication skills for stakeholder engagement and reporting
• Ability to work collaboratively in a fast-paced, dynamic environment
• Proven track record of defining and driving initiatives with minimal supervision
• Proficiency in ExcelSQL experience is preferable

About us 

Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.

Our Mission

Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.

Culture and Total Rewards

Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles. 

We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.

Know more about Meesho here : https://www.meesho.io/