Senior Manager, Events Operations

Who we are

The real world is the next frontier, and at Metropolis, we are creating artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

The Senior Manager, Event Operations,  is responsible for the daily planning, administration and operations of all projects assigned. They ensure all accounts perform to the standards of Metropolis (GAMEDAY) in accordance with customized operating plans. The Senior Manager demonstrates effective leadership, with a strong focus on transportation planning and operations (e.g., bus systems, parking and access, and venue management), customer service, human resource management (e.g., project teams, independent contractors, temporary labor, etc.), budget management, and the integration of AI-driven tools, the recognition economy, and future mobility solutions within special events.

The Senior Manager ensures client retention and growth through implementation of best practices, service delivery, and operational efficiencies and successes while maintaining and improving financial performance.

What you'll do

Operational Planning & Delivery

• Work as part of existing GAMEDAY teams to support existing clients & projects.
• Work with clients to define scope of work, set delivery timeline, define project deliverables and create budget for project operations.
• Identify all existing and potential impacts to assigned projects; make proactive recommendations for improved performance.
• Create and/or contribute to Concept of Operations plans for all projects assigned and update existing operating procedures as needed. 
• Ensure operational plans are validated and delivered as described and provide appropriate and timely responses to clients related to any operations issues or challenges
• Ensure the prompt completion of paperwork for all projects assigned.
• Create and deliver training programs for each project for all staff assigned.
• Compile all After Action Reports and submit them to your Manager for review. 
• Provide a mandatory and prompt response to emergency situations during normally scheduled "off duty hours."
• Report any unknown, observed or suspected violation of company policy, safety hazards or any unusual occurrence to your Manager. 
• Identify opportunities for additional layering of services with assigned projects/clients
• Support other projects as overlap opportunities arise and/or time permits.

Client Retention & Satisfaction

• Manage assigned projects pursuant to their contractual requirements.
• Evaluate and understand the client requirements with respect to the operation and ensure the client’s needs are met or exceeded (e.g. proper and timely communications, responsiveness, etc.).
• Ensure proactive communication with clients regarding opportunities to improve operations and communication.
• Resolve customer requests and/or concerns and issues diplomatically escalating to Manager and/or client when required.
• Create, review and submit event summary for review with Manager and eventually Client.

Financial Planning & Budget Management

• Ensure that projects operate within agreed upon budget and seek client approval for budget increasing requests.
• Make recommendations to achieve agreed upon budget if client reductions cause negative variances.
• Provide accurate data and input into the budget planning process and the subsequent re-forecasting process.
• Confirm the client is aware of major unplanned discrepancies beyond the control of Metropolis (GAMEDAY) and seek appropriate consideration (change management process) before implementation.
• Perform general accounting duties with Controller, such as project accounts receivable management and payroll submission.
• Support and improve financial performance with assigned projects/clients through operational adjustments and services.

Workforce Management

• Identify and forecast adequate staffing levels for each position (during planning phase for budget consideration) as well as work schedules related to projects. 
• During operations, assign tasks and communicate shift times and check in locations and procedures.
• Work with the Admin team to ensure that all paperwork has been completed in advance of the assigned operations and that paperwork is processed post-event so that workforce is paid in a timely manner.

Complete other duties as assigned. 

What we're looking for

• Must have a 4-year degree or 3-5 years event management experience.
• Must be able to work nights, weekends and/or holidays.
• Must possess a valid state/province-issued driver’s license with current address and acceptable driving record.
• Must be able to travel internationally and have a valid passport.
• Must have experience using various types of computer applications/systems (e.g., Google Workplace, Google Meet, Google Maps, Google Earth, Microsoft 365, Microsoft Teams, Zoom, etc.).
• Must have experience creating and maintaining budgets.
• Must be able to multitask and work independently. This is a remote position.
• Must be detail-oriented, organized and have a strong sense of urgency.
• Must have the ability to lead and motivate team members.
• Must be enthusiastic about customer service and client satisfaction.
• Must have the ability to effectively respond positively to customer inquiries outside of standard work hours across different time zones.
• Must have strong analytical and interpersonal communication skills. 
• Must have flexibility to adapt to changes in the work environment and the ability to deal with changes, delays, or unexpected events as they occur.
• Must have the ability to work with all levels of the organization from contract staff, temporary labor, volunteers, executive staff and clients.

While not required, these are a plus:

• Prefer 5-7 years event or project management experience.
• Prefer experience with generative AI tools (e.g., Gemini, Claude)

ADDITIONAL INFORMATION

This is a work from home position that requires at least 50% travel. Travel will be dictated by assigned projects but employees should expect to be on the road 1-2 weeks per month. Employees must be able to stand for extended periods of time outside in varying weather conditions (cold, rainy, snowy, harsh, hot, humid). Must be able to lift at least 50 pounds. 

All applicants must legally be entitled to work within the United States upon time of application and hold a valid passport.  

Salary Range:  $85,000 to $110,000 annually per year

Benefits:  Eligible employees will participate in the various benefits plans including medical, dental, vision,  flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $85,000.00 USD to $110,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more.

Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.