The Global Merchant & Network Services (GMNS) Product organization is seeking a Senior Manager, Digital Product Management to join our Digital Wallets team and help shape the future of digital payments at American Express.
Within GMNS Product, the Network Product team develops and manages payment products and services for American Express Global Network issuers, acquirers and merchants. Our remit spans existing Network capabilities, development of new products and services, and the end-to-end partner lifecycle. Our solutions support both proprietary and third-party partners globally, enabling secure and seamless transactions across the American Express Network.
This Senior Manager will lead cross wallet product strategy and operational scalability across the Digital Wallets portfolio. The role will work horizontally across wallet products to drive product readiness for platform changes and migrations, support partner and market enablement, drive adoption of new features, and translate partner requirements and production learnings into product enhancements and reusable capabilities. They will partner closely with Technology, Digital Labs, Partner Enablement, and external strategic partners to continuously simplify and scale how Digital Wallet capabilities are delivered globally.
ResponsibilitiesWhat You'll Do
- Serve as a cross-wallet product leader and SME, developing deep expertise in Digital Wallet architecture, APIs, integration models, and requirements to provide product guidance across partner, market, platform, and production needs
- Own and deliver cross-wallet product enhancements that emerge from partner, market, onboarding, platform, and production needs, translating requirements into scalable solutions and driving capabilities from prioritization and discovery through delivery and launch
- Provide product leadership for partner and market enablement, partnering with Partner Enablement teams to assess new requirements, support product governance and approvals, and resolve complex product questions
- Lead product readiness for platform changes and migrations, assessing impacts to products and issuers, defining requirements, managing dependencies, coordinating issuer migration planning, readiness, and communications, and partnering with Technology and Partner Enablement teams to execute successful migrations
- Lead the product response to material production issues and escalations, driving alignment on solutions, communicating impacts and status, securing leadership decisions where needed, and translating recurring issues into longer-term product improvements
- Drive adoption of new Digital Wallet features and capabilities, partnering with wallet Product leads, Partner Enablement, and other stakeholders to identify adoption barriers and opportunities to improve how capabilities are brought to market
- Continuously improve the Digital Wallet onboarding and operating model, using partner, market, and production learnings to simplify and standardize requirements, processes, tools, and capabilities to reduce friction and increase scalability globally
What We're Looking For
We’re looking for a product leader who is equally comfortable thinking strategically and getting into the details required to deliver. You bring strong product judgment, curiosity, and customer empathy, and you thrive in environments where success depends on collaboration, influence, and navigating complexity.
Minimum Qualifications:
- 3+ years of digital product management experience, with a track record of building and launching high-impact digital products or experiences
- Demonstrated end-to-end product ownership and judgment, with the ability to independently structure ambiguous problems, develop a point of view, prioritize competing needs, and drive work through resolution
- Strong technical aptitude with the ability to understand APIs, platform architectures, service dependencies, and system integration patterns, and translate technical concepts into product decisions
- Intellectually curious and systems thinking mindset, with the ability to connect dots across partners, markets, products, and platforms and identify opportunities to simplify and scale
- Detail-oriented and analytical; adept at framing key questions, interpreting data and qualitative inputs, assessing impacts, and making informed product decisions
- Exceptional communication and relationship-building skills with the ability to simplify complex topics, develop clear recommendations, influence and align stakeholders to drive execution
- Customer and partner centric mindset with a passion for building exceptional products and services and ability to understand diverse user needs and translating them into product requirements and solutions
- Comfortable with iteration and feedback; embraces a test-and-learn approach and continuously adapts based on user insights, data, and team inputs
- Experience in digital payments, wallets, fintech, consumer technology, platform products, or related digital ecosystems preferred
- Bachelor’s degree required
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 3+ years of digital product management experience, including building and launching high-impact digital products or experiences
- End-to-end product ownership and judgment, including structuring ambiguous problems, prioritizing competing needs, and driving work through resolution
- Strong technical aptitude with APIs, platform architectures, service dependencies, and system integration patterns
- Systems-thinking mindset and ability to identify opportunities to simplify and scale across partners, markets, products, and platforms
- Detail-oriented and analytical decision-making skills using data and qualitative inputs
- Exceptional communication and relationship-building skills with the ability to influence and align stakeholders
- Customer and partner-centric mindset with ability to translate user needs into product requirements and solutions
- Comfort with iteration, feedback, and test-and-learn approaches
- Experience in digital payments, wallets, fintech, consumer technology, platform products, or related digital ecosystems
- Bachelor's degree
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Fair & Transparent Compensation — Pay is considered generally solid for many, with frequent mentions of good compensation alongside strong benefits. Overall sentiment points to many employees feeling adequately paid even if it is not viewed as top-of-market.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
