Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
The Enterprise Digital Experiences team (EDX) seeks to embed customer centricity in digital experiences by delivering personal, integrated and intuitive products & solutions.
The team is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App, Americanexpress.com, Amex Offers, Customer Personalization, Push Notifications and Enterprise Identity.
We're looking for an experienced and dynamic digital Senior Product Manager/Owner to join the Digital Membership Experiences team, with a focus on Customer Onboarding. The Product Manager/Owner will drive global development for digital experiences with millions of daily views- focusing on the Early Tenure Digital Customer journeys including Card Onboarding and Activation within the website and mobile app.
With an outcome-first approach our core goals include driving customer satisfaction, engagement, digital adoption, and revenue contribution. This person will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization.
Our product managers/owners are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.
ResponsibilitiesDefine your product vision and your roadmap by working with leadership, key stakeholders, and partners
Work closely with technology teams to develop, test and deliver features and services
Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
Lead prioritization and development efforts with scrum team
Embody design-thinking in your practice, including empathy and journey mapping, and UX research
Leverage data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy.
Understand and apply new trends and competitive best practices into product roadmap and requirements.
Support development of appropriate tracking and reporting to determine product performance
Bachelor’s Degree in related field required
2/3+ years of experience in Product Management/Development
Proven track record with consumer-facing product(s) and a core product vision
Experience with rapid and iterative software development methodologies
A solid understanding of application architecture (e.g. web, native app, PWA, etc)
Knowledge of reporting/analytical applications, i.e. Adobe
Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus
Impeccable communication skills, both on and offline
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Bachelor's Degree in related field
- 2/3+ years of experience in Product Management/Development
- Proven track record with consumer-facing product(s)
- Experience with rapid and iterative software development methodologies
- Solid understanding of application architecture
- Knowledge of reporting/analytical applications, i.e. Adobe
- Experience with agile product development methodologies and tools
- Impeccable communication skills
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
