- User Experience and Product Operations
- Communication Technology
These positions manage teams who support multiple, complex customer and producer facing technology products. Drive senior-level discussions and decisions to shape the strategy, technology, and business solutions in support of delivering products that provide exceptional customer experiences and drive business outcomes. Primarily oversees senior and lead professional digital/technology professionals and related work, overseeing larger products with greater complexity relative to Manager level.
You will report to the Digital and Technology Product Director.
In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Hopkins, MN; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034.
#LI-Hybrid
Internal candidates are encouraged to apply regardless of location; however, proximate preferred, and will be considered based upon the needs of the role.
Position Compensation Range:
$131,000.00 - $220,000.00Pay Rate Type:
SalaryCompensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities
•Creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Works with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
•Leads with influence and expertise. Actively contributes to division or department leadership team. Communicates and supports organization mission, vision, values, policies, and practices.
•Leads the vision, strategy and operational planning for multiple, complex digital/technology products -- fostering innovation, prioritizing product initiatives, and coordinating the evaluation, deployment, implementation, and management of current and future products.
•Defines product strategy and vision and ensures creative, high-quality, and clear product roadmaps are created.
•Identifies objectives and key results and analyze customer feedback and usage metrics to recognize key pain points and opportunities to address.
Specialized Knowledge and Skills Requirements
• Demonstrated experience providing customer-driven solutions, support or service.
• Extensive knowledge and expertise in own and related initiatives, line of business, and broader stakeholders.
• Extensive knowledge and expertise in digital/technology products and iterative products lifecycles that solve business problems and provide exceptional customer experiences.
• Demonstrated experience deriving key insights and patterns from customer interviews and using that input to clarify problem statements.
• Demonstrated expertise navigating matrixed organizations and teams with proven success in leveraging the right people and resources at the right time for consistent and dependable delivery.
• Demonstrated effective leadership skills.
• Travel Requirements - Up to 10%.
Additional Information- To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
- Offer to selected candidate will be made contingent on the results of applicable background checks
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
- Sponsorship will not be considered for this position unless specified in the posting
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.
#LI-DB1Skills Required
- Demonstrated experience providing customer-driven solutions, support, or service
- Extensive knowledge of digital and technology products and iterative product lifecycles
- Experience deriving insights and patterns from customer interviews to clarify problem statements
- Experience navigating matrixed organizations and leveraging resources for dependable delivery
- Demonstrated effective leadership skills
- Extensive knowledge of related initiatives, lines of business, and broader stakeholders
American Family Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Family Insurance and has not been reviewed or approved by American Family Insurance.
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Pay Growth & Progression — Compensation has seen multiple increases, including a higher internal minimum hourly wage effective 2025 for many customer‑facing and claims roles. These moves indicate continued investment to raise the pay floor and improve total rewards competitiveness.
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Retirement Support — The total package includes a 401(k) with company match alongside a company‑funded cash‑balance pension, strengthening long‑term financial security. This combination is positioned as a standout element within the overall benefits mix.
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Parental & Family Support — Paid parental leave was expanded in 2025 for birthing parents and for all parents, including adoptive and foster. Caregiver leave adds further family support within the leave portfolio.
American Family Insurance Insights
What We Do
For more than 85 years, American Family Insurance has built its reputation on sound principles. We strive to provide you industry-leading service, exceptional claims experience and products that build long-term relationships. This is accomplished by treating policyholders fairly in a helpful and caring way and making it easy and convenient to work with us. We know our customers like family. American Family Insurance thrives by conducting its business in accordance with the highest ethical standards and the law at all times. Integrity is part of our culture and always has been. The reputation we enjoy and trust-based relationships we have built with our customers are determined by the example set by management and the character and good judgment exercised at all levels of our organization. It’s a way of doing business that our customers have come to expect from us and a standard that we continue to live up to.
