The Zoox Design Team is a collective of visionaries and makers who believe in the transformative power of exceptional design. Our focus is on advancing mobility for all through cutting-edge technology, thoughtful design, service, and brand values. We are driven by a commitment to balance and harmony, aiming to delight individuals while making a meaningful impact on society as a whole. By joining our team, you’ll contribute to shaping the future of Zoox autonomous mobility by embracing these guiding principles.
As the Sr. Manager of Design, you will lead multiple teams of talented designers including Customer Experience Design, as well as Operational Tools & Service Design. Our operational and internal tools require your leadership in creativity, analytical, visualization, and prototyping skills, and knowledge of user-facing solutions to build internal tools that assist and accelerate our operations teams in running the service. For our experience and service design domains, you will lead the teams to build the best product experiences, launch innovative features, and do so with a customer-centered approach.
- Lead the evolution of the end-to-end rider journey, ensuring a cohesive experience across digital and physical touchpoints.
- Evangelize design strategy to executive leadership and cross-functional partners
- Foster a human-centered design culture that is data-driven, iterative, and inclusive.
- Provide creative direction and career coaching, manage org design to ensure optimal support for cross-functional squads
- Manage & implement design workflows, resource allocation, and project timelines to ensure the team ships at high velocity without sacrificing craft.
- Partner deeply with UX Research & Product peers to translate complex user data into actionable roadmaps & iterations.
Qualifications
- 10+ years of professional design experience, with at least 3–5 years in a management or lead capacity.
- Curiosity, a desire to figure out how to make things better.
- Experience driving collaboration, alignment, and affecting outcomes with influence, including at the executive level.
Bonus Qualifications
- You have led the design of products in a relevant space.
- You have experience working with Operations teams.
- You know how to thrive in a growing, complex organization.
- You know how to deconstruct complex ideas and concepts.
Skills Required
- 10+ years of professional design experience
- 3-5 years in a management or lead capacity
Zoox Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoox and has not been reviewed or approved by Zoox.
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Healthcare Strength — Healthcare is extensive, with broad medical and vision options, company‑paid disability coverage, and multiple mental‑health resources. Feedback suggests coverage breadth and auxiliary programs support a wide range of needs.
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Parental & Family Support — Family supports include paid parental leave, additional pregnancy disability time, fertility coverage, and adoption/surrogacy assistance. Backup care and family‑oriented programs further reinforce support across life stages.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks are robust, including free daily meals, fitness subsidies, commuter support, and on‑site amenities. Feedback suggests these lifestyle benefits enhance convenience and workplace experience, especially for office‑based roles.
Zoox Insights
What We Do
Zoox is an autonomous mobility company that was founded to provide a safer, cleaner, and more enjoyable future on the road. To achieve that goal, the company has spent the past 10 years creating a purpose-built robotaxi that gives the world a better way to ride.
Why Work With Us
At Zoox, we are working to solve one of the greatest technological challenges of our generation. From the beginning, we have been focused on our goal of reimagining transportation from the ground up. We are a mission-driven community of innovators working together to create a safer, cleaner, and more enjoyable future on the road.
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