Senior Manager, Design & Innovation

Location: New York, NY        

Reports to: Head of Creative, Open Innovation New Concepts & Experience

Contract: Full-time, permanent

CHANEL

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.  We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

ABOUT THE ROLE

We're looking for a versatile, forward-thinking designer to join CHANEL’s Open Innovation team in NYC. This is a 360-degree design role for someone who thrives at the intersection of craft and experimentation. You will work across print and digital while actively experimenting with emerging technologies.

Working on internal and external projects and platforms simultaneously, you’ll support our team with everything from brand identity evolution, end-to-end marketing needs, UI design to motion content creation. This role requires both strategic thinking and hands-on execution: you'll help shape creative direction while building the assets that bring it to life.

WHAT IMPACT YOU CAN CREATE AT CHANEL

Design Across Touchpoints

• Create visual assets for integrated marketing campaigns spanning digital and physical channels
• Produce marketing collateral for both print and digital applications
• Design engaging social media content and build email/SMS campaigns
• Develop creative assets for website content updates and merchandising initiatives
• Create or update assets for digital signage and other experimental formats
• Produce video content for internal communications, culture initiatives, and external-facing ventures

Build and Evolve Visual Systems

• Work within established brand identities while finding opportunities to evolve them thoughtfully
• Ensure holistic, consistent look and feel across all touchpoints
• Translate brand vision into cohesive design systems, repeatable components, and clear guidelines
• Design UI flows and screens in Figma; prototype with motion where it adds clarity or impact

Optimize and Execute

• Modify and optimize imagery to platform-specific specs (including Shopify product pages)
• Turn concepts into production-ready files with excellent typography, composition, and hierarchy
• Ensure all deliverables meet technical specifications and brand standards

Experiment and Explore

• Actively use AI tools in your creative process, from ideation and research to production and optimization
• Bring a test-and-learn mentality: propose new ways of approaching creative work, research, and workflows
• Collaborate with partners and explore independently new technologies and methodologies, including AI and other emerging creative technologies
• Bring curiosity about how new tools can enhance visual and conceptual storytelling
• Help the team discover and evaluate emerging tools that could transform how we work

YOU ARE ENERGIZED BY

• Creative and strategic thinking with ability to zoom out for big-picture direction and zoom in for pixel-perfect execution
• Being organized, detail-obsessed, and able to juggle multiple projects without sacrificing quality
• Collaborative spirit, you work well across teams and welcome feedback
• Hands-on experience with AI creative tools, whether for image generation, editing workflows, research, or conceptual exploration
• Emerging tools and open to experimentation (AI fluency is a big plus)
• Exploring how new technologies can expand what's possible in visual storytelling

WHAT YOU WILL BRING TO THE TEAM

• 5+ years of experience across brand identity, digital design, design systems, UI, and campaign development, ideally within fast-paced, test-and-learn, or innovation-led environments.
• Bachelor’s degree required; advanced degree or equivalent experience welcomed
• Portfolio demonstrating strong range across brand identity, digital design, design systems, UI, and campaign work
• Excellent command of typography, layout, composition, and visual hierarchy
• Fluency in Figma and Adobe Creative Cloud
• Comfort working end-to-end: from initial concept through final production files
• Experience creating both static and dynamic content; motion graphics or animation skills a plus (After Effects or similar)
• Video editing and content creation experience valued, especially for internal storytelling and culture communications

POSITION LOGISTICS

• Experience in retail innovation or luxury retail environments is a plus, particularly familiarity with how physical and digital retail intersect and how innovation initiatives require creative design to translate to physical, client-facing spaces
• Hybrid role based in NYC office and requires regular in-person presence

COMPENSATION

• The anticipated base salary range for this position is $87,500 through $121,300  Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (including parental leave, fertility support, Milk Stork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.  We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion.  We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support

CHANEL Community:

• CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities
• Employees are encouraged to take time off annually to volunteer through CHANEL Community.  CHANEL also matches employee donations to select charitable organizations

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives

Arts and Culture:

We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center

Fondation CHANEL:

Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years. For more information, please navigate to the Fondation CHANEL website here.

Career and Leadership Development:

We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills

*CHANEL, Inc. benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.