Head of Quality Operations

We are looking for a highly experienced operational leader to establish, own, and scale cargo.one’s Content Operations function - a foundational pillar in ensuring our platform’s success.

You will take full accountability for the performance, quality, and scalability of our data acquisition, structuring, and content validation processes. This is a hands-on leadership role requiring operational excellence, strong vendor management, deep analytical capabilities, and a track record of building high-performing teams and systems.

You will directly influence the reliability and competitiveness of our core products, ensuring that the information powering customer decisions is accurate, timely, and high quality.

🌍 You can work from (almost) anywhere in Europe. Please check here if the country you are in is on our hiring list. We are a remote company, but regularly meet in person, too.

🎬 A snapshot of what you will be doing here:

• Own and lead end-to-end content operations: from acquisition through quality control, ensuring structured, accurate, and timely data at scale.

• Take full accountability for operational KPIs, SLAs, and content quality standards, with a relentless focus on measurable outcomes.

• Build, lead, and mentor an internal team while managing outsourced vendor teams to deliver consistent, high-quality results.

• Implement and optimize workflows, driving continuous improvement, cost efficiency, and automation initiatives across all content pipelines.

• Be hands-on with tools and systems: proficiently use SQL, BI tools, and workflow automation to drive operational improvements and reduce manual interventions.

• Work cross-functionally with Product, Business Intelligence, and Engineering to ensure data structures support strategic business and customer needs.

• Continuously monitor data quality, service levels, and throughput - proactively identifying risks, resolving bottlenecks, and scaling processes as the business grows.

🕵 We are looking for individuals with:

• 6+ years of operational leadership experience in content operations, structured data processing, content moderation, trust & safety, or similar large-scale environments.

• 2+ years of senior leadership experience with full accountability for teams, vendors, KPIs, and strategic outcomes.

• Proven track record in vendor selection, contract management, and performance governance.

• Proficient in SQL and BI tools (Looker, Tableau, Power BI) with experience in building dashboards and optimizing workflows through data-driven insights.

• Strong experience in workflow automation, ticketing platforms (e.g., Zendesk), and process reengineering.

• Demonstrated ability to thrive in high-growth, fast-paced environments, combining strategic thinking with hands-on execution.

• Highly organized, decisive, and comfortable making high-impact operational decisions at speed.

• You’ll lead a strategic function directly shaping cargo.one’s market leadership.

• You’ll work in a company where operational excellence, continuous improvement, and ownership are deeply valued.

• You’ll collaborate closely with Product, BI, and Engineering - having a seat at the table to influence key business outcomes.

• You’ll be part of a smart, ambitious, and supportive team that prizes impact over bureaucracy.

• Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc. in addition to the laptop that we will have delivered to you prior to your starting date.

• Offsite fun & team trips since there’s nothing more important than culture and team spirit. We meet twice a year as a company and also have opportunities to  meet as a team. Click here to watch a video from one of our early offsite events.

• Unlimited co-working options through our partner desana all around the world.

• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves.

• Permanent full-time employment through our partner Remote.com in case you are based outside of Germany.

Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That is exactly where the air cargo industry finds itself today.  With the backing of internationally prominent investors, we are shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo, an industry which is worth almost $123bn. Our solution allows users to transparently and efficiently search for and book air cargo within seconds! If you want to be part of a company pioneering the way in the future of air cargo, get in touch!

• Read more about connecting the world’s air cargo markets to make them more productive and successful.

• Get to know Siena and Alex from the cargo.one team and find out more about daily challenges, most significant achievements and personal motivations. 

• View cargo.one latest news from the industry.

• Read about one of our latest partnership with Avianca Cargo.