We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As a Senior Manager, Customer Success, you will lead a high-performing team of Commercial CSMs across the Americas, driving value realization and retention across Everpure’s industry-leading Evergreen subscription portfolio. You will act as the strategic link between mid-market customers and executive stakeholders across Sales, Product Management, Engineering, and Support to maintain our market-leading Net Promoter Score. In this role, you will shape and scale customer success operations by integrating AI-driven automation and data-centric initiatives into our core customer lifecycle.
WHAT YOU'LL DO
- Empower & Scale a High-Performing Team: Lead, mentor, and coach a regional team of 10+ Commercial Customer Success Managers, fostering continuous career development while ensuring accountability to strategic business goals.
- Drive Retention & Subscription Value: Oversee post-sales service delivery for mid-market accounts, collaborating closely with Renewals and Sales leadership to proactively identify expansion opportunities and mitigate retention risks.
- Lead Cross-Functional Alignment: Serve as a strategic escalation point and customer advocate across Engineering, Product, Support, and Executive Leadership to resolve complex operational challenges and optimize customer experiences.
- Champion Operational Innovation: Own and execute strategic internal initiatives, driving the adoption of AI-driven lifecycle automation, health-score governance, and customer readiness for Fusion and Enterprise Data Cloud environments.
WHAT YOU BRING
- Experience: Minimum 2-4 years of people management experience, managing teams with more than 4 ICs and 7+ years of experience in a customer facing/account management role.
- People Leadership Expertise: Proven track record of leading, coaching, and scaling customer-facing teams in an enterprise IT infrastructure or SaaS environment without needing to manage an individual book of business.
- Strategic Ecosystem & Risk Management: Strong proficiency in navigating complex cross-functional landscapes, partnering with Sales and Renewals leaders, and executing proactive health-score governance and executive escalation management.
- Technical & Domain Acumen: Deep understanding of data management, enterprise data center environments, and post-sales subscription lifecycle delivery across as-a-Service model offerings.
- Lifecycle Tooling & Automation Knowledge: Experience leveraging CS platforms (such as Gainsight and Salesforce) and driving AI-powered automation to optimize engagement models and operational efficiency.
#LI-ONSITE
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
WHAT YOU CAN EXPECT FROM US:
- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
Skills Required
- 2-4 years of people management experience managing teams with more than 4 individual contributors
- 7+ years in customer-facing or account management roles
- Proven experience leading, coaching, and scaling customer-facing teams in enterprise IT infrastructure or SaaS environments
- Proficiency in health-score governance, executive escalation management, and cross-functional stakeholder partnering
- Deep understanding of data management, enterprise data center environments, and post-sales subscription lifecycle for as-a-Service offerings
- Experience with customer success platforms (such as Gainsight and Salesforce) and driving AI-powered lifecycle automation
- Ability to work from the California or North Carolina office in accordance with company policy (on-site requirement)
Everpure Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everpure and has not been reviewed or approved by Everpure.
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Equity Value & Accessibility — Equity and stock purchase programs are described as meaningful parts of total compensation, with RSUs and an ESPP highlighted as strengths.
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Strong & Reliable Incentives — Sales compensation is structured to support long sales cycles, including policies that pay full commission until the first sale for new or white‑space accounts.
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Healthcare Strength — Health coverage is portrayed as comprehensive, with multiple medical options, fully covered vision, dental PPO choices, mental‑health resources, and company HSA contributions.
Everpure Insights
What We Do
Pure Storage (NYSE:PSTG) helps innovators build a better world with data. Pure's data solutions enable SaaS companies, cloud service providers, and enterprise and public sector customers to deliver real-time, secure data to power their mission-critical production, DevOps, and modern analytics environments in a multi-cloud environment. One of the fastest growing enterprise IT companies in history, Pure Storage enables customers to quickly adopt next-generation technologies, including artificial intelligence and machine learning, to help maximize the value of their data for competitive advantage. And with a Satmetrix-certified NPS customer satisfaction score in the top one percent of B2B companies, Pure's ever-expanding list of customers are among the happiest in the world.
