At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a strategic and results-driven Customer Success Manager Leader to join our Customer Success team in South East Asia.
In this role, you will be responsible for leading a team that builds and maintains strategic relationships with key enterprise customers, driving retention, contract renewals, account growth, and overall customer satisfaction.
You will lead a high-performing team dedicated to helping clients achieve their desired business outcomes while maximising the value of Iron Mountain’s solutions.
What You’ll Do
In this role, you will:
Team Leadership & Relationship Management: Lead and empower a team to build trusted relationships with executive stakeholders, conduct regular Quarterly Business Reviews (QBRs) and Frequency Business Reviews (FBRs), and ensure high levels of Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
Account Growth & Strategy: Partner with Sales to execute strategic account plans, identify cross-sell and upsell opportunities, and utilize customer intelligence platforms to drive expansion and promote Environmental, Social, and Governance (ESG) initiatives.
Commercial Management & Renewals: Proactively manage contract renewal strategies to maximize retention, lead commercial negotiations, support Request for Proposal (RFP) responses, and ensure alignement on Service Level Agreements (SLAs).
Revenue & Profitability: Drive annual pricing strategies and achieve Annual Price Increase (API) objectives to maximize account profitability while maintaining strong long-term customer partnerships.
Cross-Functional Advocacy: Act as the primary customer advocate across internal teams—including Sales, Operations, Finance, Product, Marketing, and Customer Support—partnering with the Center of Excellence (CoE) to resolve issues efficiently.
What You’ll Bring
The ideal candidate will have:
5+ years of experience in Customer Success, Account Management, Customer Experience, or a similar strategic, customer-facing role.
Strong knowledge of Customer Relationship Management (CRM) platforms (such as Salesforce or Gainsight), customer success methodologies, and business review processes.
Proven track record in driving customer retention, contract renewals, enterprise account growth, and revenue management.
Excellent consultative selling, negotiation, strategic planning, and stakeholder management skills.
Bachelor's degree in Business, Marketing, Communications, or a related field.
What We Offer
Competitive compensation and benefits aligned with experience.
Flexible work options and alternative work arrangements to support work–life balance.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning, professional development, and career growth.
Ready to lead a dynamic team and make a lasting impact on customer success? Apply today to join Iron Mountain!
Category: SalesSkills Required
- 5+ years in Customer Success, Account Management, Customer Experience, or similar strategic customer-facing role.
- Proven track record driving customer retention, contract renewals, enterprise account growth, and revenue management.
- Strong knowledge of CRM platforms (Salesforce or Gainsight), customer success methodologies, and business review processes.
- Excellent consultative selling, negotiation, strategic planning, and stakeholder management skills.
- Experience leading and empowering teams, conducting QBRs/FBRs, and maintaining high CSAT/NPS.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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