Senior Manager, Consumer Technology

Position Title: Senior Manager, Consumer Technology

Location: New York, NY, US

Where Conviviality is at work.  

Pernod Ricard is a global premium spirits and wine company. We’re the team behind leading brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, The Glenlivet® Gin, and Skrewball™ whiskey, as well as many more superior wines and exquisite champagnes! 

Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard.   

Guided by our 4 core values: (1) grounded in the real; (2) fiercely authentic; (3) passion for challenge; and (4) connected beyond borders; we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business! 

The salary range for this role, based in New York, is $145,728.00 to $182,160.00. The range will vary if outside of this location. Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.

Our global Tech team operates in an agile manner within a dynamic product organization. Immerse yourself in a collaborative environment where innovation thrives, and your contributions will play a direct role in shaping the path of our cutting-edge products. As a key player in our agile setup, you'll have the opportunity to enhance efficiency, foster creativity, and play a pivotal role in our product development process. Become part of a team that embraces adaptability and values continuous improvement, ensuring we stay at the forefront of global technology advancements.

THE PRODUCT(S) YOU WILL WORK ON / THE TEAM YOU WILL WORK WITH

The Consumer Proximity Specialist will be responsible for the product families of Consumer Planning and Effectiveness. This includes products which support the business capabilities of A&P Planning and Management, Commercial Forecasting, Brand and Product Planning, and the capture and optimization of spend through the use of insights from Machine-Learning tools.

• The Consumer Proximity Specialist will ensure demand, requirements, delivery, testing, change, adoption and ultimately value creation of the Consumer processes for the Management Entity (ME). She/He will also support the local and legacy applications until their migration to the target Product landscape. She/He will report to the Domain Proximity Lead to share value and adoption metrics – and collaborate with other domains Proximity Specialists to ensure consistency.

WHAT IS EXPECTED OF YOU

The role requires an understanding of local business processes, related data and the ability to analyze how said data enables Tech products to function. The role will also collect local insights and feedback on Tech products, conduct change management activities, ensure the secure deployment of global products in Affiliates, and facilitate the engagement of local Key User communities.

• Capturing affiliate needs and specificities on a specific product domain: Conduct interviews and surveys with affiliates to understand their requirements within my specific product domain and arbitrate/challenge their claims. Analyze affiliate data and feedback so that tailored solutions that address their specific needs while also aligning with the product's offerings can be considered by Product teams.
• Incident Management: Act as the lead between Business and incident support teams to bring issues to a prompt resolution. Provide functional knowledge, display ownership of your solutions and a sense of urgency to bring appropriate stakeholders to the table for remediation, root cause analysis, and to discuss prevention strategies when feasible.
• Performing roll-out and change management actions for global products of their domain scope: Gather insights and user feedback to enhance product functionality and user experience, prepare relevant change plan & activities and perform local change impact assessment and change activities to ease local adoption of global products, support test activities with end users and perform defined required roll-out activities
• Value Realization : Collect & consolidate relevant metrics/insights to report on value delivered from Products at affiliate level

YOUR TEAM

• Reporting Line (direct): Domain Proximity Lead (to report value, adoption metrics, direction & coaching, prioritization)
• Key internal stakeholders : Domain Key Users across all affiliates in the Management Entity - contribute to animation of key users' community (business) for the domain, share the latest products updates and documentation; Product Owners and applicable resources within Global Product Squads and/or Proximity Product Squads; Management Entity Data Squad; Global Digital Acceleration Squad
• Key external stakeholders : Vendors supporting Legacy Applications

GEOGRAPHICAL SCOPE

• Scope : Regional (USA and Canada)
• Travel : As needed to be discussed with the C3 Proximity Lead

YOUR AREAS OF KNOWLEDGE AND EXPERTISE

• Education: Bachelor's Degree in Computer Science or MBA with specialization in C.S.
• Business Stakeholder Management & Demand Evaluation – Strong, 7+ years
• Cross Functional Project & Resource Management – Strong, 7+ years
• Proficient with Advanced Business Systems & Data Integration – Strong, 7+ years
• Experience with Advertising & Promotion planning processes– Intermediate, 2-3 years
• IT Product Management (Agile context)- Intermediate, 2-3 years
• FMCG/CPG or AlcBev Industry Knowledge- Intermediate, 2-3 years

FUNCTIONAL SKILLS

• Good knowledge in the product domain scope, with a deep understanding of challenges in the product domain for their geographical scope
• Mastery of stakeholder management, project planning, and requirements definition
• Mastery of deployment, adoption and change management methods & tools
• Mastery of data integration and data life cycle management within product scopes
• Ability to evaluate & challenge business want vs. need
• Understanding of agile principles & associated ways of working, along with product testing
• Collaboration & team spirit

The successful applicant must have demonstrated in past roles the ability to capture business demand (new systems, enhancements), keenly evaluate and grade relevance of the request, and manage expectations appropriately. It is an asset for the applicant to possess skills to obtain clear understanding of business process, related data, and to be able to consider ways to improve said process through enablement of our technical products. Finally, adoption and usage of our technical products must be measured in relation to company strategy & ambition.

When you join Pernod Ricard, you’ll experience a workplace that is rich in heritage, driven by our iconic brands and a long-standing commitment to sustainability, safety, and giving back to the people and communities where we work. We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviors, and it’s what brings our culture to life. 

Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. We offer a flexible work policy, with most of our positions offering a hybrid option with flexibility to work remotely 2 days a week. As a global employer, we understand that not everyone’s working hours are the same, and we empower our employees to work the hours that make the most sense for them and their team’s schedules.  

We offer employees great benefits and perks to toast to a life filled with support. Check out PRUSABenefits.com for details. 

Pernod Ricard USA is an Equal Opportunity Employer. It employs qualified individuals based solely on ability, training, and experience, and does not and will not, discriminate for or against any employee or applicant for employment or promotion based upon actual or perceived race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service or any other classification protected by law. Offers will be subject to United States local terms.

Pernod Ricard USA is committed to the full inclusion of all qualified individuals. As part of this commitment, Pernod Ricard USA will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.  To request reasonable accommodation during the application process, contact us at [email protected].

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