The Role
Oversee projects to enhance consumer engagement, lead teams, improve member experience, manage tools and systems, and support staff development.
Summary Generated by Built In
Job Summary & Responsibilities
- Oversee corporate and department projects, advocating for HMSA consumers while understanding corporate priorities. Lead project phases end-to-end and facilitate business decisions and technical solutions to meet milestones, resolve issues, minimize risks, and apply best practices. Manage a team that serves as the liaison to program offices and other HMSA business areas, contributing to and/or leading corporate priorities, supporting servicing workflows areas across HMSA, and leading projects ranging from small initiatives to large scale efforts.
- Regularly engage HMSA Customer Relations and business areas to seek input on how to improve consumer experience as well as customers' information needs relative to health plan benefits, costs, health care providers and the quality of their care. Use feedback to ensure Voice of the Customer is incorporated into external communications and consumer experience strategies. Create and implement new ways to engage and connect with members, build relationships and seek their feedback using in-the-field research, online surveys, social media and other methods.
- Oversee member-facing and member servicing tools such as the member portal, mobile app, cost estimator tool, Report to Member, and the department's customer relationship management system. Be the CR Liaison for system upgrades and implementation of new products within the company and provide the appropriate support to the projects from the member servicing perspective, which includes advocating for the member and servicing staff, and coordination of testing.
- Provide work direction and leadership to assigned personnel (people leaders and professional staff) and allocate resources to meet budget and scheduling requirements. Write and conduct staff performance plans to ensure they are supporting department objectives, expectations. Ensure performance standards are clearly communicated and staff is coached on training and career development.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
- Bachelor's degree and five years of related work experience; or equivalent combination of education and related work experience.
- Three years of experience in a management or supervisory capacity.
- Strong familiarity with online communities and social networking sites, including Twitter, Facebook, YouTube, LinkedIn and similar sites.
- Basic working knowledge of Microsoft Office applications. Including Word, Excel, PowerPoint, Outlook.
Skills Required
- Bachelor's degree and five years of related work experience or equivalent education and experience
- Three years of experience in a management or supervisory capacity
- Strong familiarity with online communities and social networking sites
- Basic working knowledge of Microsoft Office applications
HMSA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HMSA and has not been reviewed or approved by HMSA.
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Healthcare Strength — Medical and dental coverage are described as solid, with preventive services and select zero‑cost features adding value in recent plan years. Employer-sponsored plans can have affordable premiums in certain groups and broad access options.
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Retirement Support — A 401(k) with company match and potential discretionary contributions forms a strong component of total rewards. Retirement support complements the core medical and dental package.
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Leave & Time Off Breadth — Paid holidays and PTO that increases with tenure provide meaningful time‑off flexibility. Time‑away benefits scale with service length.
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The Company
What We Do
The Hawaii Medical Service Association (HMSA), an independent licensee of the Blue Cross and Blue Shield Association, is a reliable name in Hawaii health care. Established in 1938, we are the largest and most experienced provider of health care coverage in the state. Over half of Hawaii’s population have chosen HMSA for their health care coverage. We are dedicated to providing quality, affordable health plans; employee benefit services; and worksite wellness programs. HMSA also offers a variety of programs, services and support to help improve the health and well-being of our members and community.
