Senior Manager, Commercial Major Loss

Location(s)

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. 

Responsible for direct management of the Kemper Life Property Claims Team. Provides technical expertise, staff development and guidance as well as provides training as appropriate and necessary.

Position Responsibilities:

• Facilitate severity assessment and exposure assignment of newly reported losses to appropriate Claims Adjusters.
• Periodically review exposures and pending inventory to ensure claims are assigned to personnel with sufficient experience.
• Provide technical support for establishing appropriate reserves for new and ongoing claim investigations.
• Provide technical support for the interpretation of policy provisions, statutory requirements and case law.
• Diary and document claims that require supervisory involvement according to the Standard Operating Procedures.
• When appropriate, confirm accuracy of all requests for settlement authority, coverage denials and releases.
• Promote compliance with Standard Operating Procedures in the processing of all claims.
• Supervisors and Managers: Analyze management report data to identify trends that impact customer service, quality and profitability.
• Proactively assess claims processes and develop strategies to maintain or improve performance.
• Conduct file reviews to ensure compliance with Standard Operating Procedures and state-specific statutory requirements.
• Provide technical support to ensure that all aspects of the claims handling process a conducted correctly.
• Assist with interviewing and selecting claims personnel.
• Clearly define, document and communicate performance expectations for the individual employee and team.
• Mentor, coach and train personnel to achieve desired goals and position objectives.
• Monitor and document ongoing performance utilizing objective data and subjective observations to measure individual and team performance results.
• Collaborate with employees individually and as a team to provide accurate and ongoing performance feedback and promote career development.
• Partner with Human Resources to develop and administer performance development plans, when appropriate.
• Recommend employees for promotions, salary adjustments, and termination as necessary.

Position Qualifications:

• Requires a college degree or equivalent work experience.
• Working towards professional designation a plus.
• 5-10 years of claims experience in the property technical area.
• Expert knowledge of Xactimate and XactAnalysis programs for the purpose of managing efficiencies and driving full resource utilization. 
• Fulfill field management roles of staff and independent adjuster on large scale catastrophes.
• This is an in office job

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email.  Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates.  If you receive such a message, delete it.